This Business is not BBB Accredited
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Bainbridge Crew of NC, Inc. (The) is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered Bainbridge Crew of NC, Inc. (The)'s rating include:
- Failure to comply with arbitration decision or mediated settlement.
- 18 complaints filed against business
- 8 complaints filed against business that were not resolved.
- 5 serious complaints filed against business.
- Business has failed to resolve underlying cause(s) of a pattern of complaints.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Guarantee / Warranty Issues||1|
|Problems with Product / Service||17|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Total Closed Complaints||18|
Additional Complaint Information
BBB files indicate this business has a pattern of complaints concerning the contract area. Consumers report that Bainbridge Crew of NC, Inc. has been unable to complete the terms of the contract in a timely manner after being paid to do so.
In July 2013, the business met with BBB to discuss concerns regarding the patterns of complaints surrounding the company's failure to honor the contracts in a timely fashion. Although some of these complaints had been resolved, at times, a company may work to resolve every complaint brought to its attention but fail to correct the underlying cause of the complaints.
Additionally, complaints may be routine based on the industry but allege serious and ongoing problems. The company reported issues based on the economy as well as that of the home improvement industry.
Customer Reviews Summary Read customer reviews
0 Customer Reviews Customer Reviews on Bainbridge Crew of NC, Inc. (The)
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0 Customer Reviews|
Type of Entity
Incorporated: January 1997, NC
Contact InformationPrincipal: Mr. Richard C. Bainbridge, Jr. (President/Owner)Customer Contact: Ms. Jacki Denton
Number of Employees
Alternate Business NamesThe Bainbridge Crew of NC, Inc.
Industry TipsBBB Warns Spring Time Brings Home Improvement Scams
Safe & Sound: Securing Your Home
Winterizing Your Home