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Southern Piedmont/Charlotte, NC

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This Business is not BBB Accredited

Bainbridge Crew of NC, Inc. (The)

Phone: (704) 569-4220Fax: (704) 569-98085940 Monroe Rd, CharlotteNC 28212-6106http://www.bainbridgecrew.comView Additional Web Addresses ! There is an alert for this business !

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BBB Accreditation

Bainbridge Crew of NC, Inc. (The) is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered Bainbridge Crew of NC, Inc. (The)'s rating include:

  • Failure to comply with arbitration decision or mediated settlement.
  • 18 complaints filed against business
  • 8 complaints filed against business that were not resolved.
  • 5 serious complaints filed against business.
  • Business has failed to resolve underlying cause(s) of a pattern of complaints.

Customer Complaints SummaryRead complaint details

18 complaints closed with BBB in last 3 years | 10 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues1
Problems with Product / Service17
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Total Closed Complaints 18

Additional Complaint Information

BBB files indicate this business has a pattern of complaints concerning the contract area. Consumers report that Bainbridge Crew of NC, Inc. has been unable to complete the terms of the contract in a timely manner after being paid to do so.

In July 2013, the business met with BBB to discuss concerns regarding the patterns of complaints surrounding the company's failure to honor the contracts in a timely fashion. Although some of these complaints had been resolved, at times, a company may work to resolve every complaint brought to its attention but fail to correct the underlying cause of the complaints.

Additionally, complaints may be routine based on the industry but allege serious and ongoing problems. The company reported issues based on the economy as well as that of the home improvement industry.

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Bainbridge Crew of NC, Inc. (The)

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

top
BBB file opened: 02/01/1996Business started: 02/01/1977
Type of Entity

Corporation

Incorporated: January 1997, NC

Contact Information
Principal: Mr. Richard C. Bainbridge, Jr. (President/Owner)Customer Contact: Ms. Jacki Denton
Number of Employees

15

Business Category

Home Improvements

Alternate Business Names
The Bainbridge Crew of NC, Inc.
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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.