There is water damage on a baseboard by an exterior door. After filing proper warranty paperwork, 5 months later it still hasn't been repaired.
In December of 2013, we purchased a home from Oakmont Home Builders.
In March of 2014, I noticed a mysterious puddle of water about a foot from the back door and 5 inches from the baseboard. There was standing water in our backyard, but I could not tell how the water had gotten inside, or where the puddle had come from.
About a month later there was visible water damage on our baseboard starting from the back door and continuing about a foot. After calling Oakmont, I was told to fill out the warranty request form. I did so on April 24, 2014. By May 13, 2014 I had not heard from anyone and had to send an email stating such.
About a week later I received a phone call. I called the individual back within 24 hours and did not hear back from him for a week. This pattern continued for a couple of months, until I referred the matter to my husband. It was not until mid July that anyone came out to look at our baseboard.
When they finally came out, they saw the problem. Remarked that the door installed was faulty, and placed a bead of caulk to help prevent further leaking. No one contacted us or came back to replace the damaged base board, drywall, or the faulty door.
During a rain storm on September 16, 2014 there was a large amount of water seeping in from the back door/baseboard area. Now there is even more water damage to our home.
We took pictures and have contacted Oakmont Homes again. This problem should have been resolved months ago.
We would like the area damaged by water to be completely repaired, including but not limited to: baseboard, back door, drywall, and proper water drainage near the foundation of our home.
On the day that the email was received from the homeowner the superintendent stated that he called homeowner to follow up and left a voicemail message. He stated that the subcontractors for the repair of the back door and backyard light were made aware of the homeowners request and asked them to contact the homeowner to schedule repair. On September 23, I verified that the electrical contractor has scheduled a repair appointment with the homeowner for September 24. I also spoke with the door vendor who stated that he called the homeowner September 23 and left a voicemail asking for a return call to schedule repair appointment.
We have been contacted by the contractor. They left a voicemail. I promptly called back. I was placed on hold for over 5 min and not gotten back to. I tried calling several times after that, and there was no answer and no way to leave a voicemail. After calling oakmont to explain the situation. I was called on Monday 9/29. I was unable to return the call during business hours, so I called early Tuesday.
As of now, no repair has been done to resolve the water leak or the damage.
Final Business Response
After receiving your request today, I have reached out to the vendor to see what the status of the repair is. The last communication I received from them they stated that they left voicemails for the homeowner but have not received any return phone calls. I will respond again when I am contacted by the vendor.