Business ProfileforSunQest, Inc.

This transaction has been severely drawn out since final payment was made to SunQest in April of 2022. The vendor has been slow to respond if at all to get a technician out to make repairs to faulty equipment and or installation of pool equipment to include Ozonator, Pump and LED lighting which a ******* Certified Technician stated was installed incorrectly. The lights wiring harness was installed in flexible conduit vice rigid conduit to provide crush protection. The vendor then stated they would come back and splice the replacement lights in below the waterline and that they have done it many times in the past. I verified with the equipment manufacturer if that was acceptable and I was informed that installation in that manner would void warranty.I was informed via text message on August 9,2023 that it wouldnt be much longer before someone would be on site to address the issues. On September 28, 2023 a technician showed up unannounced and attempted repairs which resulted in hardwiring the Ozonator to always operate regardless of flow rate, attempted led light repair and could not get fixture out to access harness so left one of three lights pulled out of fiberglass shell allowing water penetration into the pool cavity a total of 8 inches of water was lost as a result. When I reached out to ask why was the light fixture left in that condition and report the water loss I finally got a response October 5, 2023 that ***** should be out within a couple of days. I attempted contact on November 17, 2023 no response from vendor owner and have not seen nor heard from anyone. He has since silenced all notifications from my number.