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Consumer Complaints

BBB Accredited Business since 02/11/2003

McClintock Heating & Cooling

Phone: (704) 321-5207Fax: (704) 321-5724

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
08/12/2013Problems with Product / Service | Read Complaint Details
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Complaint
Charge too excessive for warranty service rendered.
The control board in my xxxxx mini-split heat pump had to be replaced. The board was still under warranty. The service tech, who was very courteous and professional, installed the new board in about 30 minutes and then stayed a few more minutes to make sure the system was operating normally. The total time spent was no more than 50-60 minutes. However, the charge for the warranty service was $348.00. I would like an explanation as to why 50-60 minutes of warranty work justified such an excessive fee.

The date of the work completed was 7-23-2013. My Customer number is xxxxx and the dispatch number is xxxxx.

Desired Settlement
I'm simply seeking an explanation for the charge, and would like an adjustment in the fee if such an adjustment is deemed appropriate.

Business' Initial Response
We contacted the homeowner by phone to ask why he did not call us directly to ask for clarification. He stated that he went on the BBB website to not necessarily file a complaint but to reach out for an explanation. We explained that we quoted the price and got approval prior to ordering or replacing any parts. Given that we talked and reached a resolution with a price adjustment.

Industry Comparison| Chart

Heating & Air Conditioning, Heating Equipment & Systems Cleaning & Repair, Air Conditioning Repair, Air Conditioning & Heating Contractors - Residential, Heating Contractors, Electricians, Air Conditioning Contractors & Systems

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.