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BBB Accredited Business since 10/18/2012

Comfort Systems of York County, LLC

Phone: (803) 324-7572Fax: (803) 324-2834View Additional Phone Numbers1010 E White St, Rock HillSC 29730-5922

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BBB Accreditation

A BBB Accredited Business since 10/18/2012

BBB has determined that Comfort Systems of York County, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Comfort Systems of York County, LLC's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 6 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

6 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues2
Problems with Product / Service4
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 6

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Comfort Systems of York County, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (6)BBB Closure Definitions
04/09/2012Advertising / Sales Issues | Read Complaint Details
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Additional Notes

Complaint Category: Sales presentation used dishonest sales practices

Complaint: Predatory fixed pricing policies results in unreasonable cost for minor repair.
On 3/21/2012, Comfort Systems replaced the start/run capacitors on the two condensing units behind my home. This is the first service done since we moved into this home. Comfort Systems previously services unit at old house.

During this service, concerns were seen with the start/run capacitor. The technician told my xxxxx it would be $146 to replace both capacitors. She authorized the service. Following this she was changed $246 and when challenged was told that he did in fact say $246 previously as this was their "book pricing."

The technician discovered the degraded capacitor during a routine service call, as stated above, which would require him to disconnect the capacitor to adequately perform this test. The replacement component costs $20. So the total material costs would be on the order of $40. Since the machine was already opened for the routine service and the capacitor disconnected, replacement would require minimum time, estimated approximately 20 minutes per machine.

As such, the labor charge applied is estimated to be $300, which is an unreasonable charge.

When attempting to call Comfort Systems on this issue, they stated there were many factors that feed into this fixed cost, including the time spent on the service and what others in the area charge. They could not explain how these charges mattered here, as the mobilization and troubleshooting was performed under a different service (the routine maintenance activity). Also, what other service providers charge is immaterial and if they do compare their prices smells of price fixing.

Further, the technician did not ask if the units were still underwarranty in order to file a claim. These units were still under warranty. Further, he would not provide the defective part so that we could file a claim. When challenged on this point, Comfort Systems responded that Goodman is difficult to deal with, that they would never respond to an individual consumer and that they dispose of capacitors due to concerns of residual charge.

These points are irrelevant because it does not matter if they find it difficult to deal with Goodman, they themselves did not take the opportunity and deprived us the opportunity of submitting a claim. Further, to adequately test the capacitor (which was the basis for the claim that it was degraded and needed replaced) they needed to fully discharge it.

Business' Initial Response
This customer is assuming what we pay for our parts. We have a flat rate price book that is the same for any customer that we go to. The only change in pricing is when a customer has a maintenance contract and they receive a discount. Our costs of doing business include many factors from office overhead, to training employees and also charges of filing warranty claims. The repair that we made was signed and authorized before we completed the work stated. Also it is our standard company policy not to give customers parts such as capacitors, as for they are dangerous on many different levels. In fairness to all of our customers we do not negotiate or adjust our pricing. We are willing to refund xxxxx any money on a pro rated level for the service he is due in the fall and would be happy to refer him to another dealer that works on Goodman equipment

Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

01/22/2013Problems with Product / Service
10/06/2011Problems with Product / Service
10/23/2012Problems with Product / Service
11/25/2011Advertising / Sales Issues
11/22/2011Problems with Product / Service

Industry Comparison| Chart

Heating & Air Conditioning, Air Conditioning Repair, Air Conditioning & Heating Contractors - Commercial, Air Conditioning & Heating Contractors - Residential, Heating Contractors, Air Conditioning Contractors & Systems

Additional Information

top
BBB file opened: 04/05/2007Business started: 01/01/1965New Owner Date: 08/29/2012
Licensing

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Plumbing, Heating & Fire Sprinkler Contractors Licensing Board, NC
1109 Dresser Ct
Raleigh, NC27609-7302
(919) 875-3612
http://www.nclicensing.org

Labor, Licensing & Regulation Board, SC
110 Centerview Dr
Columbia, SC29210-8432
(803) 896-4696
http://www.llr.state.sc.us

BBB records show a license number of 31373 for this company, issued by Plumbing, Heating & Fire Sprinkler Contractors Licensing Board, NC. Their web address is http://www.nclicensing.org.

BBB records show a license number of 112349 for this company, issued by Labor, Licensing & Regulation Board, SC. Their web address is http://www.llr.state.sc.us.

Type of Entity

Limited Liability Corporation

Contact Information
Principal: Mr. Matthew Sy (Partner)Customer Contact: Ms. Donna Witter (Operations Manager)
Number of Employees

8

Business Category

Heating & Air Conditioning, Air Conditioning Repair, Air Conditioning & Heating Contractors - Commercial, Air Conditioning & Heating Contractors - Residential, Heating Contractors, Air Conditioning Contractors & Systems

Industry Tips
Air Conditioning & Heating Repair
Air Conditioning Service and Maintenance
Dont Get Burned by Furnace Fraud
Fall Inspections Make for Warmer Winters
Heating Your Home
Safety Considerations When Using Kerosene Heaters

Map & Directions

Map & Directions

Address for Comfort Systems of York County, LLC

1010 E White St

Rock Hill, SC 29730-5922

To | From

LocationsX

1 Locations

  • 1010 E White St 

    Rock Hill, SC 29730-5922(803) 324-7572
    (800) 315-4328
    (803) 324-2665

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Southern Piedmont/Charlotte, NC. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Comfort Systems of York County, LLC is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (800) 315-4328
  • (803) 324-2665
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Additional Email Addresses

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on April 2, 2012.

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