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Consumer Complaints

BBB Accredited Business since 03/30/2009

Gutter Pro USA, LLC

Phone: (828) 328-1139Fax: (828) 328-1149

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues2
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Total Closed Complaints2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)
10/26/2012Guarantee / Warranty Issues | Read Complaint Details
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Complaint
The literature from Gutter Pro specifies a lifetime clog free guarantee. My gutters are clogged and no one is willing to honor that guarantee.
We purchased Gutter Pro from P and C Replacement Windows in Pittsburgh,PA on April 30, 2010. The literature and sales pitch assured us of a clog-free lifetime guarantee. We paid $3470. It is less than 3 years and our gutters are clogged. Because of Gutter Pro, we can't clean out the clog or if we can, no one will tell us how to do that. The company wants $70 plus $99/hour to clean out our clog-free liftetime gutters. When I contacted the Gutter Pro manufacturer, I was told that they do not stand by the information on their website. I think they should.

Desired Settlement
I want my gutters to be unclogged or my money back so I can purchase a product that will take care of clogs.

Business' Initial Response
We have contact ************************ and agreed to pay the trip charge for this customer. They were only charging him because it is their standard fee, so we agreed to pay it for the homeowner. We typically do not pay this fee for anyone, but feel that it is necessary in this instance. I have contact Mr. ****** at XXX-XXX-XXXX to advise him to contact ******* ******* at XXX-XXX-XXXX to get on the schedule to get his gutters cleaned.

I am not sure that even this will make Mr. ****** happy or solve his complaint from my phone conversation with him. Let me know if you have any other questions or concerns.

09/02/2013Guarantee / Warranty Issues

Industry Comparison| Chart

Gutters & Downspouts, Insulation Materials, Wholesalers & Distributors, Manufacturers & Producers

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.