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Consumer Complaints

BBB Accredited Business since 05/24/2011

Team Tusing

Phone: (704) 658-7646

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
12/17/2014Problems with Product / Service | Read Complaint Details
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Complaint
FAILED TO FINISH JOB
QUOTED INSTALLATION OF FRENCH DOORS AND AGREED TO PAINT THEM. INSTALLATION TOOK PLACE ON SEPTEMBER 13, 2014. I HAVE MADE NUMEROUS EFFORTS TO CONTACT THE BUSINESS TO COMPLETE THE JOB BY PAINTING THE DOORS AND I HAVE RECEIVED NO REPLY.

Desired Settlement
FINISH THE JOB BY PAINTING THE DOOR.

Business Response
From: ********** (mailto:******************)
Sent: Thursday, November 20, XXXX X:XX AM
To: ***************
Subject: RE: BBB Complaint #****** (***************) - FINAL NOTICE

****,
This is a complaint about painting a door. I have a contract to install a door that's factory primed. She asked me if I could paint it so it would be bright white I agreed it's just scheduling now. I was going to go Monday but it rained. It is to cold to properly paint at the moment. I tried setting it up for saturday as its going to be dry and warmer but customer won't be availible until next week and they are calling for rain the first few days so will try to it done later in the week. But to have some serious complaint about painting a door that's not even in the contract just don't seem right. I will paint her door if you would like to see the estimate please let me know.

***********


Consumer Response
****

Yes, you are absolutely correct, the Quote did not include painting job; however, when I emailed you to request painting, you did agree "to throw it in," I also have your emailed response. When the door installation was complete and I fully paid for the job, you did agree to come back the very next week to paint it, but that was not the case.
Unfortunately, I'm not available this weekend Nov 22-23; but, I am available all week next week from November 24 thru 30th. I really hope to receive confirmation as to which day you can finalize this work. I thank you and wish you a Happy Thanksgiving. ***************

Final Business Response
From: team ****** (mailto:******************)
Sent: Friday, December 12, XXXX X:XX PM
To: ***************
Subject: RE: BBB Complaint Case#*******


I left a voice mail with her and a text message.

This is ******* with team tusing we can do your door tomorrow between 2 and 3 or Sunday between 1 and 2 if that don't work I can send you 100 check and you can hire a painter it's up to you just let me know thank you


From: ****************** (mailto:******************)
Sent: Monday, December 15, 2014 9:57 AM
To: ***************
Subject: Re: BBB Complaint Case#******* (Ref#************************)


I sent her a check on Saturday she should have it today or tomorrow.So its all done on my part thank you



Final Consumer Response
On Friday December 12, 2014 Team Tusing gave me the option to come and paint the door on Sat or Sun that week, but I had some family matters that would not allow it; they also offer to send me a $100 check to hire someone else to paint the door and I opted for this resolution. The check was received in the mail December 22, 2014. Thank you.

Industry Comparison| Chart

Gutter Leaf Guards, Pressure Washers, Pressure Washing, Windows, Siding Cleaning, Doors - Installation, Doors, Roof Cleaning & Stain Removal, Windows - Installation & Service, Siding Contractors, Gutters and Downspouts-Cleaning, Contractors - Gutters, Gutter Cleaning, Gutters & Downspouts

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.