Complaint I recieved the wrong table twice On March 30, 2012 I purchased a table from Savvy Spaces and picked it up from the distribution center. The granite top was a different color from the table displayed in the store. Upon going back to the store to purchase the chairs I soon realized that I was given the wrong table. I advised xxxxx the store manager who interned phoned the distribution store to discover I did not received was wrong table but that the manufacture had multiple version on the table tops and some color might be a little darker then others. Crazy as it may sounds; I was supposed to have received the correct table even if the color is not what I ordered! We agreed to take the wrong table back and management and Jeff Lafata would check with management to see if we could get the table off the show room floor. Per approval from Management xxxxx agreed to discount the table for their mistake and agreed to delivery the table and chairs for free. On Friday April 27, 2012, the table was delivered but again it was the same color and table I picked up from the distribution center two weeks earlier. The guys left the chairs and returned the table but not before taking a picture of the product I received. I spoke with the manager xxxxx soon as the store opened on Friday April 27, and he ensured me that he would look into this mistake and to forward a copy of the picture I have taken. I forward several pictures to xxxxx which he advised that he could not make out because they were blurry. Again xxxxx agreed to contact me before the evening however I had to contact xxxxx later that evening to see what he had found out and again xxxxx advised he is still looking into the matter and waiting to hear something back from the distribution center. xxxxx asked that I allow him a few more days to research this mistake and he would reach back out to me on March 30th as the weekend had fallen upon us and he needed to reach out to the corporate office on a business working hours. Monday March 30th came and went and I still did not hear back form the manager xxxxx so I phoned the corporate office on May 1, 2012 and spoke with xxxxx who advised that she would look into the matter and have xxxxx the store manager phone me regarding the this matter. I have asked several times for the Regional Manager to contact me or the VP of the Region so we could resolve this issue but everyone insist on saying they can handle this!. Please help me so I can sit down and eat my dinner!
Desired Settlement I want my table and my money for the pain and suffering my family had to endure for the last five weeks!
Business' Initial Response Good Morning,
We do sincerely apologize for any frustration or inconvenience we caused xxxxx. Our goal is to provide excellent service with an excellent product. After xxxxx refused delivery of her table, she visited our distribution center to make sure we would not make the same mistake. She confirmed the piece was the correct color and we scheduled delivery of the piece. We also refunded xxxxx $250.00 for the inconvenience and frustration. Both the table and the refund have been received by xxxxx. We hope these gestures show our sincere desire to resolve xxxxx issues.
Thank you, xxxxx Customer Care Manager SAVVY Spaces xxxxx
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