My wife & I bought a ********* couch, double chair, and loveseat online through Goods Home Furnishings in September, 2012. It cost approximately $5000, and we have been very happy with the product and service. We also paid for a 5-year ******************** Policy to cover any accidents or problems we might ever have concerning the couch. Unfortunately, in December, 2014, we did experience a major stain issue by one of our toddler grandchildren. I contacted ********* according to the policy concerning repairs or replacement. In short, the service we expected to receive from ********* was nonexistent. In fact, we were treated horribly by ********* they refused to replace damaged cushions that could not be cleaned/restored satisfactorily. At the end of my rope, I called Goods just to see what it would cost me to have the damaged couch cushions replaced. Upon explaining my situation to Goods Service Rep, ****** ******** I was blown away by the care, compassion, and service I received. Although Goods had no responsibility to do anything as the Goods warranty had expired, ****** took the initiative to see if she could get us some help from the manufacturer. Later, her supervisor, **** ********** also took an active role in intervening with the manufacturer and escalating the problem to ********* on our behalf. As a result of ******'s and ****'s superb customer service and efforts on our behalf, ********* finally relented and decided they would replace the damaged cushions at no cost to us. What was the worst service experience I have ever received from a company (i.e., *********) was wonderfully offset by what turned out to be the best customer service, care, and concern I have received from another company (i.e., Goods Home Furnishings). We definitely will purchase future furniture from Goods without hesitation. Additionally, we will continue to spread the word about the excellent buying experience, the excellent products, and the excellent customer care offered by Goods and experienced by us.
This customer had a POSITIVE experience with this business.
This customer WOULD recommend the business to a friend, family member, neighbor or colleague.
This Experience is with the Good's Home Furnishings in ********** *** We ordered two pieces of furniture on July 19th and was told by the ***, the salesperson, that both pieces were in stock and we should expect delivery by the 31st of July, We were asked to pay half of the total now and the other half before delivery was made. We called on August 3rd to inquire about delivery and was told then that delivery is now expected to be the second week in August and that someone would be in touch early the week of August 10th to advise delivery information, We called on August 11th and was now informed that one of the pieces would not be available until early October and we then learned that the other piece was available for delivery. When were they going to alert us to that fact? We were reminded that Good's Home Furnishings cannot be responsible for changes in lead times. We were given three options, pay two delivery charges of $129.00 each, pay 129.00 delivery fee for one and pick up the other piece at our expense or lastly cancel the order. We chose to cancel the order in its entirety due to the misinformation given by this company. Just as a side note, Good's Home Furnishings does not deliver the furniture. They give the furniture orders to and outside company that the consumer must contact and pay directly. Buyer beware when dealing with this store.
This customer had a NEGATIVE experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
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