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Designers' Choice Furniture Galleries, Inc.

Phone: (828) 324-9701 (Disconnected)Fax: (828) 327-3932

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Customer Complaints Summary

4 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Delivery Issues1
Guarantee / Warranty Issues1
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Total Closed Complaints4

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (4)BBB Closure Definitions
06/12/2013Problems with Product / Service
09/24/2012Guarantee / Warranty Issues
01/27/2014Delivery Issues | Read Complaint Details
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Complaint
I purchased furniture on 12/21/13 and was told Mett Delivery would arrange for delivery. I have not been called and the number I have doesn't work.
I purchased an 8 piece set of bedroom furniture on 21 December while the Catawba Furniture Mall was having their going out of business sale. I was promised that Designer's Choice Furniture Galleries would give the furniture to Mett Delivery and that delivery would be coordinated with them. I was assured that Mett Delivery was a reputable organization and that I would have no issues with the providing service. I was given a contact phone number for *** XXX-XXX-XXXX. I did not hear from the delivery company in mid-January when it was expected so I called the number I was given on 24 January 2014. The phone was never answered and there is no answering service.

Desired Settlement
I would like my furniture delivered. I would like to be contacted at XXX-XXX-XXXX for delivery. If the furniture cannot be located I would like a refund.

Also the complaint details box is frozen, the following is continued from that.

I called the listed number for Mett Delivery and found out the number is no longer in service. I have filed a complaint with the BBB for Mett Delivery and if between that complaint and this one if I do not receive a response by close of business 28 January I will call the police to report business fraud.

01/02/2014Problems with Product / Service | Read Complaint Details
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Complaint
Did not receive glass shelves that were suppose to be included in package
I came in and bought a bookcase on 12/28/2013 and was told by sales rep ****** #** that the glass shelves were included in the box just like the bookcase that was in display. ** opened the box and no glass shelves! I called the store #******** and the lady said that there was no one to talk to about this problem. I feel like I have been ripped off! ** paid $405 for this bookcase and didn't get what all was suppose to be included. Please help me with this issue.

Desired Settlement
I would like the glass shelves that were suppose to be included and what I paid for - or monies to pay for the shelves that I will have to have made from a glass store to add to complete my bookcase so I can use it.

Industry Comparison| Chart

Furniture - Retail, Furniture Manufacturers

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.