BBB Business Review

What is a BBB Business Review?

BBB Accredited Business since 03/30/2009

Ashley Furniture HomeStore

Find a Location

(704) 664-7440649 River Hwy, MooresvilleNC 28117-9055

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since 03/30/2009

BBB has determined that Ashley Furniture HomeStore meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered Ashley Furniture HomeStore's rating include:

  • 36 complaints filed against business

Factors that raised Ashley Furniture HomeStore's rating include:

  • Length of time business has been operating.
  • Response to 36 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

36 complaints closed with BBB in last 3 years | 19 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues4
Delivery Issues6
Guarantee / Warranty Issues3
Problems with Product / Service22
Total Closed Complaints 36

Customer Reviews Summary Read customer reviews

2 Customer Reviews Customer Reviews on Ashley Furniture HomeStore

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2 Customer Reviews

Additional Information

top
BBB file opened: 01/26/2009Business started: 01/01/1945Business started locally: 09/01/2008
Type of Entity

Corporation

Incorporated: August 2002, NC

Contact Information
Principal: Mr. Charlie Malouf (Managing Partner / Chief Operations Officer)Customer Contact: Ms. Anita Harris (Customer Care Manager)
Number of Employees

25

Business Category

Furniture - Retail

Alternate Business Names
Ish Moore, Inc.

Customer Review Rating plus BBB Rating Summary

Ashley Furniture HomeStore has received 2.79 out of 5 stars based on 2 Customer Reviews and a BBB Rating of B.

BBB Customer Review Rating plus BBB Rating Overview

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.