Complaint Installed improper elecrical outlet. Installed outlet incompitable with appliance power cords. Told he would reinstall proper outlet for an addition fee and blamed appliance store for selling me a kitchen range with wrong power cords. xxxxx and xxxxx told me cord compatiable with outlet he installed are no longer available. Service date 7/13/14. Paid electrician $169.00 by check.
Desired Settlement Refund for amouont paid for improper electricl outlet including labor. $169.00
Business Response I am reaching out to you regarding the recent complaint filed by xxxxx. This customer called me and needed "same day" service to install an outlet for a new oven that was being delivered the next day. I told him I would be there later in the day and asked him if he required a "three prong" plug or "four"? He told me that they are going to bring out a couple different power supply cords for the oven to plug into whatever I install, and that I was to just put in a three prong that is standard. I went to his house after purchasing the plug at xxxxx and installed it accordingly. Since the oven was not there, I had no way of knowing what type of plug the new oven would have so I relied on what the customer (xxxxx) told me. It turned out that when the appliance delivery guy got there, he did not have the right cord to match the outlet I put in.
My thoughts are this...
Since there was nothing there for me to go off of when I was there working, but the appliance guy clearly had something to go off of because the plug was there for HIM to see, he should be the one that had to make a return trip to "match" the cord with the outlet that was put in by me the day before. I was told by customer, xxxxx that it was my responsibility to know which type of plug he was going to need
**that would be like being able to predict the future.
Furthermore, I offered to change it out for him for a mere trip charge of $40.00. Which meant that I would have had to go there, take out the plug I already installed (which I could not return to the store for refund because it was opened and installed), purchase a new plug and put that one in. The plug itself cost approx. $14.00 at xxxxx, which I seen from customer xxxxx complaint that he says that xxxxx or xxxxx do not carry cords that match that plug. Why would they sell one but not the other? It is a completely false statement made by the customer. I have all my receipts as well as the original packaging that CLEARLY reads, "For Use With Electrical Range".
This complaint is ludicrous, unfair and most of all unreasonable. My business has been a member of the BBB since the day we opened. Joining the BBB was one of the very first things I did when I started this company. I have never had such an unreasonable customer complaint. In fact, I have never had ANY complaint! As a matter of fact, this customer did not even make an attempt to discuss any of this with me over the phone to come to a fair resolution. He was irate and quick tempered, without giving me a chance to even offer a full refund, which I would have gladly done. I do have a right to earn a living and do expect to be paid when I perform a job (as told). But I also do not have time to argue over pettiness with customers that have no regard for the working man.
Please advise me on what your thoughts are on this matter and what you think is the best course of action. I would greatly appreciate anything you can do to help me.
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