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Horizon Deck Builders

Phone: (704) 879-1207

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Customer Complaints Summary

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service3
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints3

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (3)
05/05/2014Problems with Product / Service | Read Complaint Details
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Complaint
Not following up on fixing issues that were pointed out. Also, having me pay his employees directly through a personal check
I hired Horizon to build a deck. Communication issues arose from the beginning. The crew did not show up on the day they were supposed to start, and no communication from *** (owner) at all. I had to call him to find out why they didn't show. After the deck was finished, *** had me write a personal check to his employee who installed the deck. A dubious practice I'm sure the IRS would like to know about. After the deck was finished, *** said he would stop by in a few days to inspect and make sure the posts had not split, and all was ok. *** never came back by. I emailed and called him to tell him one post was essentially split in half and needed to be replaced. I have probably 8 emails from him saying he was going to replace it, even promised different dates to get it fixed. This has been over a month now, and *** has still not gotten the post fixed. At one point he said he came by to inspect the post, and agreed it needed to be replaced. However, every time a day comes that he says it's scheduled to get replaced passes, there is no communication from ***. I have to reach back out to him, and he just says he will get it scheduled again. I suspect he has no intention of fixing the post.

Desired Settlement
I want them to replace the posts that are split.

01/16/2014Problems with Product / Service | Read Complaint Details
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Complaint
Contractor did not complete Deck(inspection)& Porch and left me saying out of business.He lied that he got zoning,building permit..he never applied
I hired a contractor "Horizon Deck Builder" (name: *** ******* XXX XXX XXXX... http://www.horizondeckbuilders.com/) and he signed contract with me saying he is licensed and insured. He started project and finished some work and now he is not continuing my project claiming out of business. He also lied saying he obtained zoning/building permit and he never did. I have asked him numerous times (texted too) about permit and he kept saying its at home/office....and he never shared it. I paid him 2 installments (11/6/13 and 12/5/13) through PAYPAL totaling ($6666) and I am concerned that it does not have any permits/inspections done so far and my deck & porch may not even pass *********** by County as contractor lied through out the process. If county does not find it in standard codes, county will tear down the whole deck and porch.....and contractor now left me.

I also belive that contractor did not pay any of his sub-contractors. I need my money back. He did not do $6666 worth of work which I paid him.

Below are Paypal transaction details:
Transaction 1: 11/6/2013
Receipt No: XXXX-XXXX-XXXX-XXXX
Amount: $3333
Merchant information:Horizon Deck ***********************@gmail.com
XXX-XXX-XXXX

Transaction 2: 12/5/2013
Transaction ID: 2JXXXXXXXXXXXXXXG
Amount: $3333
Merchant information:Horizon Deck ***********************@gmail.com
XXX-XXX-XXXX

Desired Settlement
Contractor finished some work and left majority of work unfinished and he did not get any county zoning permit or building permit. I paid him 2 installments on-time through Paypal totaling $6666. Contractor did not complete $6666 worth of work and I need my money back.

12/23/2013Problems with Product / Service

Industry Comparison| Chart

Deck Builder, Screen Enclosures, Exterior Structures - Gazebos, Arbors, Pergolas, Deck - Repair

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.