BBB Business Review

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BBB Accredited Business since 08/04/2005

The Floor Pavilion & Sure Dry Restoration

Find a Location

Phone: (704) 793-1900Fax: (704) 784-3886View Additional Phone Numbers269 Executive Park Dr, ConcordNC 28025-1895

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BBB Accreditation

A BBB Accredited Business since 08/04/2005

BBB has determined that The Floor Pavilion & Sure Dry Restoration meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised The Floor Pavilion & Sure Dry Restoration's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues1
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on The Floor Pavilion & Sure Dry Restoration

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

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BBB file opened: 06/29/1999Business started: 01/01/1976
Type of Entity

Corporation

Incorporated: August 1977, NC

Contact Information
Principal: Mr. Mark F. Whitley (Owner)Ms. Karen Whitley
Number of Employees

10

Business Category

Carpet & Rug Dealers - New, Upholstery & Carpet Cleaning, Tile Sales, Grout Resurfacing & Repair, Tile & Grout Cleaning, Stone - Natural, Upholstery Cleaning, Furniture Cleaning, Water Damage Restoration, Fire & Water Damage Restoration, Carpet-Water & Smoke Damage Restoration, Tile - Non-Ceramic - Contractors & Dealers, Flooring Retail, Vinyl Flooring, Floor Materials - Retail, Countertops, Hardwood Floor Contractors, Tile - Ceramic - Contractors & Dealers, Carpet & Rug Repair

Alternate Business Names
Carolina Custodial Specialists of Concord, Inc., The Floor Pavilion, Sure Dry Restoration

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.