BBB Business Review

BBB Accredited Business since 02/23/2009

eSaleRugs.com

(803) 802-3965View Additional Phone Numbers104 Williamson St, Fort MillSC 29715-2238

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BBB Accreditation

A BBB Accredited Business since 02/23/2009

BBB has determined that eSaleRugs.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised eSaleRugs.com's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 5 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

5 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues2
Delivery Issues1
Problems with Product / Service2
Billing / Collection Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

1 Customer Review Customer Reviews on eSaleRugs.com

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1 Customer Review

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (5)BBB Closure Definitions
02/06/2015Problems with Product / Service | Read Complaint Details
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Complaint
My rug arrived with several flaws. The company said I could send it back but since it was one of a kind I decided to take the offer it was only $15
the rug cost $110 and the flaws are very evident. I don't think that $15 was enough but sending this heavy rug back would cost me a fortune. I was willing to take a more realistic adjustment of $40 since it is so evident it is a second and not top quality as represented.

Desired Settlement
$40.00 off the purchase price or a second small rug for free...

Business Response
Dear ***** ******,

I am sorry about the issue on your order.
We apparently have missed the email that came in this morning but are happy to oblige either of your suggested remedies. We will gladly either ship any replacement rug up to $50 at no cost, or adjust $50 back to your card for the issues on your received merchandise.

Please reach us directly and we will assist you with your preferred route.

Please reference this case with your order number, **********

08/07/2012Problems with Product / Service | Read Complaint Details
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Complaint
Order#********* not fulfilled. 3 e-mails requesting assistance not answered
Order was to include store credit (not given) At this point am not interested. A 100 **************.eGiftCard not received. Was promised with order. Not the first time I have had to ask for a promotional card from previous orders. First time (and last) ignored.

Desired Settlement
promised $100 restaurant.com eGiftCard or equivalent.

Business' Initial Response
To whom it may concern:

In response to Mr.******'s complaint in regards to his *************** Gift card. It has been resolved. His gift card was sent out via email on July 27th. In regards to his complaint about his Store credits. Those too were added in the amount of $87.00 on July 27th. Store credits are earned in the amount of 5% of each order total. His last order total was $1773 - Order I.D. *********. All of his complaint have been resolved. Please feel free to contact me should you have any further questions in regards to this matter

Have a wonderful day!

*********************************************************************************************

Consumer's Final Response
This complaint has been satisfied. Thank you for your assistance. *******

02/11/2013Advertising / Sales Issues
01/31/2013Advertising / Sales Issues
07/16/2012Delivery Issues

Industry Comparison| Chart

Carpet & Rug Dealers - New

Additional Information

top
BBB file opened: 02/06/2009Business started: 08/01/1974
Type of Entity

Corporation

Incorporated: October 1999, SC

Contact Information
Principal: Mr. Jonathan Nassri (President)
Number of Employees

95

Business Category

Carpet & Rug Dealers - New

Alternate Business Names
Unique USA

Customer Review Rating plus BBB Rating Summary

eSaleRugs.com has received 4.40 out of 5 stars based on 1 Customer Review and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Map & Directions

Map & Directions

Address for eSaleRugs.com

104 Williamson St

Fort Mill, SC 29715-2238

To | From

LocationsX

1 Locations

  • 104 Williamson St 

    Fort Mill, SC 29715-2238(803) 802-3965
    (866) 647-3965
    (888) 777-4496

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Southern Piedmont/Charlotte, NC. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*eSaleRugs.com is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (866) 647-3965
  • (888) 777-4496
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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on April 2, 2012.

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Industry Tips for Carpet & Rug Dealers - New

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.