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          Stanley Steemer Carpet Cleaner has 1 locations, listed below.

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            Business ProfileStanley Steemer Carpet Cleaner

            Carpet and Rug Cleaners
            BBB accredited business

            Contact Information

            1519 Cross Beam Dr

            Charlotte, NC 28217-2807

            Get Directions
            Visit Website
            (704) 357-1700

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            Customer Reviews

            5/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 11/1/1978

            Years in Business: 46

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            1519 Cross Beam Dr, Charlotte, NC 28217-2807
            BBB File Opened:
            1/24/1978
            Years in Business:
            46
            Business Started:
            1/1/1978
            Business Started Locally:
            1/1/1978
            Business Incorporated:
            7/2/1981
            Accredited Since:
            11/1/1978
            Type of Entity:
            Corporation
            Number of Employees:
            60
            Alternate Business Name
            • Piedmont Steam Company, Inc.
            • Stanley Steemer
            Business Management
            • Mr. Steven W. Rohletter, President
            • Mr. Jeffrey D. Bratschie, Director of Operations
            • Ms. Marie Lumpkin, Controller
            • Mr. Michael Allen, Branch Manager
            Contact Information

            Principal

            • Mr. Steven W. Rohletter, President

            Customer Contact

            • Mr. Steven W. Rohletter, President
            • Mr. Jeffrey D. Bratschie, Director of Operations
            • Ms. Marie Lumpkin, Controller
            • Mr. Michael Allen, Branch Manager
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/01/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I Stanley steamer came and cleaned my carpet on **** the technician can with a dirt clogged line and cleaned my carpet and now its a foul in my carpet. I called them back the same day they said it would be Monday before they could send another technician out however the smell became so unbearable so I called them back the next day they sent another technician out **** the smell is still in one of the room in my house. I called **** and was told by rep that the manager would call me back I never heard from the manage. I called them back again and the rep said it would another three days before a manager would call me back. Then she indirectly said it couldve been my water line he used when the technician said something was clogged in their line from the initial clean.
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            Read 1 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Cheryl B.

            06/13/2022

            ***** was awesome! He was prompt, courteous, friendly, professional. We had a sofa and a recliner to be cleaned because our dogs get on them. The sofa was in worse shape because they lay on it 24/7. ***** was upfront about cleaning it, stating that he couldn't get it looking brand new but it would look better. Anything would be an improvement for us. Well I should have taken before and after photos because our sofa looks brand new! ***** is awesome!!! I'll definitely use them again! I highly recommend Stanley Steamer and *****!

            Stanley Steemer Carpet Cleaner Response

            06/13/2022

            **************, thank you for choosing Stanley Steemer to clean your sofa and recliner. ***** is a valuable part of Stanley Steemer. He takes great pride in his cleaning and customer service.

            Local BBB

            BBB of Southern Piedmont and Western N.C.

            More Info on Local BBB

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