BBB Business Review

This Business is not BBB Accredited

Carolina Extreme Clean

Phone: (704) 527-9390Fax: (704) 521-9656View Additional Phone Numbers4732 Old Pineville Road, CharlotteNC 28217http://www.carolinaextremeclean.com

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BBB Accreditation

Carolina Extreme Clean is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Carolina Extreme Clean include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Carolina Extreme Clean

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
11/06/2013Problems with Product / Service | Read Complaint Details
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Complaint
Crew improperly refinshd wood flrs;pntg incomp.;did not protect surfs;used personal equip. improperlyw/o permissn/instrctn;noregard4hous;dust;no shows
FLOOR/STAIRS: Drum sander marks on both bdrm floors and hallwy. Areas of floor show debris not swept/wiped away before poly finish; Toe molding not refinished; Wk done w/o proper lighting; Wood filler not used as rqstd; Stairs need more coat of poly. Newl post abraded thru stain & smudged w/paint; Gouge in bdrm floor; Trim piece from stairs is missing. This was removed in order to take to store to match stain, and was kept near stairs for reattachment, but cannot be found.

PAINT JOB: Purchased bdrm dr not rehung/painted;pantry door not painted on other side;bthrm ceilling line not sanded/pntd;bdrm doors sticking/not closing d/t paint; touchups at wood beam incomplete;stain on painted surface @ 1st ****;

SURFACES: Bay windows not covered/protected during sanding of floor and touchup work on walls and ceiling resulting in mud/paint drops & abrasive dust on finish. Ceiling fans not covered during sanding/touchups, resulting in a coating of dust that needs to be cleaned. A drink was set down on bay window seat leaving a water ring that collected sanding dust. Crew used personal shopvac improperly and w/o permission/instruction. It was not equipped with a bag or filter, and when it was used, all of the dust being swept up just went back out into the rooms. Crew did not assess lighting conditions of house in order for work to be done properly. The house was basically empty due to an eviction. Little lighting was available and cloudy weather conditions most of the time did not help. I pointed this out to the owner after painting had begun, and a Halogen light was brought in for some of the work, but not all, and this light or any additional lighting was not used during the sanding/staining. A personal lamp was broken early in the painting job.

NO REGARD FOR HOME: Early in job, crew leaving spent cigarette butts in yard and porch. This stopped after providing ashtrays, except for deck upstairs where cigarettes were put out on deck railing and left. Upstairs deck was left with sanding dust that looked like the sander had been dumped outside. Pieces of sandpaper from hand sander (mouse) were left on deck also.

DUST: Could have been minimized had crew left coverings on bay windows and fans, and not used the shopvac improperly. Piles of dust remain on the perimeter of the floor due to sanding touchups of the ceiling.

NO SHOWS: Work was held up on two Saturdays for this reason.

Desired Settlement
Request that the upstairs floor be resanded and filled/stained/sealed properly, work to include toe moldings. If this is done, it is imperative that areas be protected/sealed off from dust and that the dustbag of the sander be emptied into a trash bag and used sandpaper/debris be disposed of properly. Additionally, lighting should be used in dark areas when needed.

Request that the stairs be given one more coat of polyurethane.

Replace/reattach/stain/seal missing trim on stairs.

Business Response
This complaint is completely misconstrued and fabricated to a ridiculous point. I can not believe people actually take complete advantage of people and still sleep well at night.I will be taking legal actions to the fullest.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
It is unfortunate that things did not work out to either of our expectations. We deny your claims of our attempts to falsify the issues here. As a result of the problems, we have had to spend significant money to fix or finish the issues stated in our complaint We have stated our case, and do not want to present additional material to validate our position.

Final Business Response
From the beginning the quoted contract price was cut many times by almost $1500. They kept coming up with reasons why they should keep getting a price cut. They kept stopping my workers from working and doing their jobs. We did a lot of extra work for them with out payment. They did not pay contract amount anyways. How do you take pictures of fabricated things in order to prove your case. They denied a full clean from the original quote. Would not let our guys complete the work at the end. Would not let us touch up any work. Would not let us do our job plain and simple just so they could stiff me on the contract amount. They have obviously done this before to other contractors. We had the floors looking perfect with the color that she had picked out then didn't like the color. They kept walking on the floors between coats of stain and polyurethane. So she had our guys sand down the floors again all together and did not want to pay for it. She added a week of work when she kept changing colors after we had finished the work. She used our guys tools while she tried to be miss fix it. She told them they could use the shop vac. I would buy one for her since now that's a big deal for her to prove her case. She didn't bring the new door until after she said we were not coming back to do a final wipe down and touch up. The lamp that got accidentally broken because of where she placed it got paid for. It cost me money to even do the job. I lost out and now they want to slander my companies name. This is not right and not fair. The pictures are fabricated. The pictures I have are not fabricated. I will let the lawyers hash it out. I was going to let it all go and take a loss understanding that you will get those types of customers trying to get things for free. Now that my name is being slandered, I think legal action is required. The only reason they put a complaint in the BBB is because they thought I was going to sue them so they are trying to make their case stronger to be prepared. I don't understand what else they are after. They have received close to $2500 of free work and deductions.

Industry Comparison| Chart

Carpet & Rug Cleaners, Mold & Mildew-Inspection & Removal, Pressure Washing, Carpet Installation, Mattresses - Cleaning, Painting Contractors, Drywall Contractors, Upholstery & Carpet Cleaning, Carpet-Water & Smoke Damage Restoration, Carpet & Rug Repair, Drapery & Curtain Cleaners, Cleaning Services, Tile & Grout Cleaning

Additional Information

top
BBB file opened: 02/28/2012Business started: 03/01/2007
Type of Entity

Sole Proprietor

Contact Information
Principal: Mr. Steven Meacham (Owner)
Number of Employees

5

Business Category

Carpet & Rug Cleaners, Mold & Mildew-Inspection & Removal, Pressure Washing, Carpet Installation, Mattresses - Cleaning, Painting Contractors, Drywall Contractors, Upholstery & Carpet Cleaning, Carpet-Water & Smoke Damage Restoration, Carpet & Rug Repair, Drapery & Curtain Cleaners, Cleaning Services, Tile & Grout Cleaning

Alternate Business Names
Carolina Extreme Clean & Restoration

Map & Directions

Map & Directions

Address for Carolina Extreme Clean

4732 Old Pineville Road

Charlotte, NC 28217

To | From

LocationsX

1 Locations

  • 4732 Old Pineville Road 

    Charlotte, NC 28217(704) 527-9390
    (704) 450-8568
    Fax: (704) 521-9656

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Southern Piedmont/Charlotte, NC. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Carolina Extreme Clean is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (704) 450-8568
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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on April 2, 2012.

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Industry Tips for Carpet & Rug Cleaners

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What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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