BBB Business Review

BBB Accredited Business since 10/16/2013

Carolina Outdoor Concepts

(704) 341-5737View Additional Phone Numbers10810 Back Ridge Rd, CharlotteNC 28277-0188

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BBB Accreditation

A BBB Accredited Business since 10/16/2013

BBB has determined that Carolina Outdoor Concepts meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Carolina Outdoor Concepts' rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 3 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

3 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service3
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Carolina Outdoor Concepts

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (3)
06/10/2015Problems with Product / Service | Read Complaint Details
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Complaint
Contractor accepted a payment and has failed to show up and perform the contracted work of installation of a concrete paver patio.
Contract signed on Apr 23,2015 and $3700 paid by check for deposit. Start date of May 15,2015 agreed upon. Materials were to be delivered prior to start and were justification for initial payment. Contract specified 5 days for completion of work. On May 29, 2015 after request for refund or performance of work, a string layout of the project was accomplished. Nothing else accomplished until delivery of some materials on June 8, 2015 after threat of BBB complaint. No other work has been performed.

Desired Settlement
$3700 refund of deposit.

Business Response
Unknown to the customer. The product selected would not work properly in our opinion and the way it was designed. We have opted to include at no additional charge to the customer a continues footing system to ensure proper installation. We where not aware of a threat to contact the BBB. Customer has apparently done so. We started the install today June 9th 2015 as of this date we will finish said job on schedule as per the agreement. We ask that this complaint be closed at this time. Customer was onsite when we arrived and made no mention as to stop work. On the contrary, customer has asked for certain changes and seemed to be please as to why we opted to do the footing system for this job.

Consumer Response
Contractor showed up on site and started performing work. Consider the case closed.

03/31/2015Problems with Product / Service
06/11/2015Problems with Product / Service

Industry Comparison| Chart

Barbecue Equipment & Supplies, Furniture - Outdoor, Outdoor Kitchens, Fireplaces, Ovens - Brick Pizza

Additional Information

top
BBB file opened: 09/24/2013Business started: 01/01/1980Business started locally: 09/12/2013
Type of Entity

Limited Liability Corporation

Contact Information
Principal: Mr. Rene Rodriguez (Owner)Customer Contact: Mr. Al Rodriguez (Designer)
Number of Employees

4

Business Category

Barbecue Equipment & Supplies, Furniture - Outdoor, Outdoor Kitchens, Fireplaces, Ovens - Brick Pizza

Alternate Business Names
Carolina Outdoor Concepts of Charlotte, LLC

Map & Directions

Map & Directions

Address for Carolina Outdoor Concepts

10810 Back Ridge Rd

Charlotte, NC 28277-0188

To | From

LocationsX

1 Locations

  • 10810 Back Ridge Rd 

    Charlotte, NC 28277-0188(704) 341-5737
    (704) 369-4119

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Southern Piedmont/Charlotte, NC. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Carolina Outdoor Concepts is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (704) 369-4119
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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on April 2, 2012.

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Industry Tips for Barbecue Equipment & Supplies

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.