BBB Business Review

BBB Accredited Business since 12/19/2012

University Auto Care, Inc.

Phone: (704) 233-0274Fax: (704) 233-02394515 Highway 74 E, Wingate NC 28174-7731



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BBB Accreditation

A BBB Accredited Business since 12/19/2012

BBB has determined that University Auto Care, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised University Auto Care, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on University Auto Care, Inc.

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)
09/16/2013Problems with Product / Service | Read Complaint Details
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Complaint
Installed Wrong parts. **** *****(owner)throws parts at car that is not needed.
On 6/17/2013 I paid for service that soon to find out didn't repair my 89 Land Cruiser. The amount was 233.97 I paid will **** card. Owner **** *****

Desired Settlement
A refund on parts that were incorrect

Business' Initial Response
On June 8, 2013 *** ******** had his 1989 Toyota Land Cruiser towed to University Auto Care because it would not start. Customer had hooked up battery cables wrong to jump it off and had burnt out several fuses and caused other issues, such as the vehicle would not start and the wipers and radio and other electrical components were not working now. When checking for the "no start" issue it was corrected by replacing a fuse and fuse hold at the battery. The vehicle started and was running as additional issues were being diagnosed. When checking the wiper operation it was determined that the wiper switch was malfunctioning and needed to be replaced. Due to the age and the type of vehicle this was a special order part, which cannot be returned for credit, and was authorized by the customer for purchase. We received the switch but before it could be installed we were notified that the vehicle had been sold to ******* *******. He did not want us to continue the repairs on the vehicle and was willing to pay the bill for the special order part and labor that had been performed to that point and understood that the vehicle was not repaired. On June 17, 2013 he paid the bill for the 1989 Toyota Land Cruiser and received the keys. The total bill was for $233.97, which consisted of $60.00 labor , $160.97 parts, $2.00 shop supplies, and $11.00 tax. The parts bill consisted of $156.99 for the special ordered wiper switch, $1.99 for a fuse, and $1.99 for a fuse holder. The labor charge was a minimum charge for checking the "no start" issue. He was not charged for any diagnosis or repairs to the wipers, the alternator or for any other electrical issues or for repairing the vehicle. We could not return the part and had been authorized by the owner to special order the non-returnable part. We did not install the wiper switch so we cannot be responsible for the wiper repair. Vehicle was not running when it was towed into our shop but it was running when Mr. ******* paid the bill and drove it away from the shop. He did receive the service and parts that he paid for and stated that he was going to work on the vehicle himself. We cannot be responsible for any additional work that was done by the individual, who is not a mechanic, or another shop after it has left our property. Customer returned on June 25, 2013 and requested a refund for the full amount of the bill. He was informed again that the part was special ordered and could not be returned and we had not installed the part nor was he charged for the installation of the wiper switch or any repairs to the wipers. He was also informed that the vehicle was running and driveable when he picked it up. He was only charged for the parts and a minimal labor and diagnostic fee for the "no start" issue and he was not charged for repairing the vehicle. He did receive the parts and labor that he was charged for and he had requested that we not finish fixing the vehicle so there was no guarantee about the operational condition of the vehicle. He did request that **** chargeback our account for $233.97 but after reviewing the case they declined to chargeback our account because the customer was charged appropriately.

09/09/2013Problems with Product / Service

Industry Comparison| Chart

Auto Repair & Service

Additional Information

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BBB file opened: 09/14/2007Business started: 07/01/2000
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Division of Motor Vehicles, NC
1100 New Bern Ave.
Raleigh, NC 27697-0001
(919) 861-3808
http://www.dmv.dot.state.nc.us

BBB records show a license number of 40042 for this company, issued by Division of Motor Vehicles, NC. Their web address is http://www.dmv.dot.state.nc.us.

Type of Entity

Corporation

Incorporated: July 2000, NC

Contact Information
Principal: Mr. Michael E. Efird (Owner)Customer Contact: Ms. Jill Efird (Customer Contact)
Number of Employees

2

Business Category

Auto Repair & Service

Map & Directions

Map & Directions

Address for University Auto Care, Inc.

4515 Highway 74 E

Wingate , NC 28174-7731

To | From

LocationsX

1 Locations

  • 4515 Highway 74 E 

    Wingate, NC 28174-7731(704) 233-0274
    Fax: (704) 233-0239

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Southern Piedmont/Charlotte, NC. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*University Auto Care, Inc. is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on April 2, 2012.

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Industry Tips for Auto Repair & Service

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.