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Find a Location

University Auto Care, Inc. has 1 locations, listed below.

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    Business ProfileforUniversity Auto Care, Inc.

    Auto Repair
    BBB accredited business

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/19/2012

    Years in Business: 23

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    4515 Highway 74 E, Wingate, NC 28174-7731
    BBB File Opened:
    9/14/2007
    Years in Business:
    23
    Business Started:
    7/1/2000
    Business Incorporated:
    7/25/2000
    Accredited Since:
    12/19/2012
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 40042 for this business, issued by Division of Motor Vehicles, NC

    These agencies may include:

    Division of Motor Vehicles, NC

    1100 New Bern Ave

    Raleigh NC 27697

    (919) 715-7000

    https://www.dmv.dot.state.nc.us

    Type of Entity:
    Corporation
    Number of Employees:
    2
    Hours of Operation

    Primary

    M:
    8:00 AM - 5:00 PM
    T:
    8:00 AM - 5:00 PM
    W:
    8:00 AM - 5:00 PM
    Th:
    8:00 AM - 5:00 PM
    F:
    8:00 AM - 5:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Mr. Michael E. Efird, Owner
    • Ms. Jill Efird, Customer Contact
    Contact Information

    Principal

    • Mr. Michael E. Efird, Owner

    Customer Contact

    • Mr. Michael E. Efird, Owner
    • Ms. Jill Efird, Customer Contact
    Additional Contact Information

    Fax Numbers

    • (704) 233-0239
      Primary Fax

    Industry Tip

    BBB Tip: How to prepare your car for winter

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/21/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Complaint Details Unavailable

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Bobby P

    1 star

    02/28/2023

    I talked to both owners in person, one week before leaving my daughters vehicle to be repaired. I dropped it off one week later, while my daughter was out of town and on winter break. One week later, they hadn't even touched the vehicle, or even done a diagnostic on it! Owner told me that the job had been "shuffled" around, and would be started the next day. I told them that was too late, because I had made it clear to BOTH of the owners that it needed to be back in service ASAP two weeks before. Unless you have a big money repair, there is NOT any urgency with this repair shop. Stay away at all cost!

    University Auto Care, Inc. Response

    03/07/2023

    I am sorry that our work load was extremely heavy during this time - it was spring break time for a lot of students that needed automotive repairs as well as our regular and fleet customers. Due to a shortage of workers in our industry we try to accommodate as many customers as possible and sometimes due to parts availability a car repair *** take more time than was anticipated. It is almost impossible have a fixed schedule for car repairs because an automotive repair *** be a quick repair or turn into a timely repair and once the vehicle is torn down and on the lift it needs to be finished. I am sorry your experience did not go as planned but we do try to accommodate as many customers as possible.

    Local BBB

    BBB of Southern Piedmont and Western N.C.

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