I had my head gasket repaired due to an oil leak and after my car was finished, two weeks later, the car started overheating due to an oil pump crack.
On March 6th, I brought my vehicle into Meineke because I had oil leaking. xxxx, the lead mechanic and manager, told me I needed to replace my head gasket that would take three days to repair for a cost of $1,506.00. He told me to drop the vehicle off the following Monday. I dropped the Saab off the following Monday and followed up the following afternoon to ensure my vehicle was going to be finished. I was again told it would be done by the close of Wednesday.
I went to get my Saab the following late afternoon, but it wasn't done yet. xxxxx assured me they had it fixed and were just starting the car to make sure everything was working properly. I paid xxxxx the $1,5006.00 via my xxxxx bank card and left with the understanding that my car would be parked outside.
When I finished working, I had a message from xxxxx stating they couldn't get my car started, they had closed for the evening, and that someone would call me in the morning to let me know what was going on. That was a shocking turn of events which left me stranded without a car.
I never received a call the following morning, so I contacted Meineke to figure out what was going on. xxxxx said there was no compression, the car wasn't starting, and they were going to take the vehicle apart again. He assured me he would call Friday to let me know how things were going. There was no call on Friday, and when I reached out to the shop my car was not fixed.
This time they told me it would be done Monday or Tuesday and Meineke would cover my expense for a rental car but couldn't help with any other expenses arising from the inability to get my car back.
The following Tuesday, xxxxx said that when they disassembled my car, they realized that the valves were bent and that the machine shop had made a costly mistake. He thought the car would be finished by Thursday. I asked for someone to call me Thursday and he agreed. Again, no phone call.
When I called Friday, I was told they were still waiting on the machine shop to return the fixed part, but it would be back to the shop soon and back to me by the end of the day. I asked for someone to call me in the afternoon when my vehicle was fixed, but once again there was no phone call.
When I called Friday late afternoon, the part had not been returned and the promise date was now pushed back to the following Monday. I asked xxxxx to refund my money because I didn't have my car yet and the lack of service and timeliness were unacceptable. He refused.
I called Monday and they still had not been able to start my car. I finally received a call late Tuesday, the 25th, stating the car was finished and that I could come and get it.
When I arrived at the shop the following morning, I noticed my vehicle already outside for me. I gave xxxxx my rental car receipts and asked for my key. xxxxx told me it was already in the car and said we called you last night to pick it up. So my car was unlocked with the key in the ignition overnight.
When I got into my car, I noticed the key in the ignition, dirty fingerprints all over the driver's side window, and black grease stains on the driver's side interior panel. I left and later called xxxxx to ensure my receipts were being taken care of. He assured me my check was sent and would be to me soon.
On Saturday, March 29th, I drove on the highway, and while I was driving I noticed my coolant level quickly rising. Everything seemed to be okay with the fluid levels and no oil was leaking, but the car was starting to overheat. I called Meineke and was told by xxxxx to stop driving it and to have it towed to them(at my expense).
I called the Meineke customer service center the following Monday and asked for xxxxx boss's information. xxxxx refused but said that if I sent her an email, she would forward it to the owner. I sent the email the next day and within minutes, the shop called to let me know my oil pump was cracked and it would be $400.00 to repair. Continued complaint....
I called the shop the next morning and they wanted to work out a deal. xxxxx said they would fix the oil pump for $200.00 and I agreed because I needed my car back.
I picked up the car five days later and within thirty miles of travel, my car started to overheat once again. After contacting customer service the following Monday, xxxx called the shop to see if they would pay for my car to be towed back to them. They refused and said they had properly fixed the Saab. I refused to pay for another towing expense due to their inability over the past month to properly solve the oil leak problem and felt that they had created more damage to my car than when I initially dropped it off on March 10th.
The settlement I am looking for is a full refund. It had been a month since I entrusted the repair of my car to the Meineke shop. Over that time period, I have incurred numerous miscellaneous expenses (cab services, loss of work, car rentals, and towing) that could have been avoided with better service or at the very least some sort of reliable communication. The service and communication I have received from your company is unsatisfactory and I would like my money 100% reimbursed. In addition, I would like to be paid for the $75.00 towing expense, the $100.00 cab fares, and the already submitted rental expenses.
I firmly believe my car was improperly diagnosed and fixed incorrectly. When the shop tried putting my car back together during the head gasket repair, they created additional problems that were not occurring prior to bringing my car to them. I have owned the Saab for over ten years and have never had a problem with it overheating. In addition, I had just gotten my oil changed and passed for inspection two weeks prior to the oil leakage.
I also find it hard to believe that while the shop was determining why my car wouldn't start(several days) after their initial repair, they wouldn't have noticed a crack in the oil pump. I brought my vehicle to them because my oil was leaking and for some strange reason, the oil pump crack wasn't noticed. I checked for oil leakage after the first time the car started overheating, and found nothing.
Mr. xxxxx brought his car into my shop with a complaint that he had taken his car to another shop to get his oil changed and then after that service he had noticed that there was a major oil leak. We pulled the car in the shop to check the oil level and the oil leak. We noticed that the head gasket was leaking and it wasn't the fault of the other shop. I then gave Mr. xxxxx a price to repair that specific leak. He drove the car out of here then called a couple days later to set up the appointment for the repair. he dropped the car off we got started on the job only to find that that there were more issues which I then contacted Mr. xxxxx to let him know what was going on. The job with the new repairs took a bit longer than I had originally told him. at no extra charge we repaired a few vacuum leaks also a few more small oil leaks. when Mr xxxxx came to pick up the car after the repairs he complained of a oil light that had come on and also a (over heating issue). I told him not to drive the car but to have it towed in so there would be no damage. we got the car back to find that the oil pump had went bad. that is why the oil light had come on. we had the car running here and test drove it on numerous occasions with no issues of over heating. I then called Mr. xxxxx to inform him of the oil pump issue he then declined the service. And said then that he wanted all of his money returned. I told him that we would repair his oil pump at no charge to him. We thought he was happy at that time. We repaired the oil pump free of charge. We then drove the car for about 35 miles after the repairs with no issues at all car drove great no lights no issues at all. he came 5 days later to pick up the car then called the next day to say that it was over heating. And he wanted his money returned to him. Which I declined his request at that that time. I told Mr. xxxxx to bring me the car and go for a ride with me to show me the overheating issue so I can fix that problem. I am still waiting on him to bring me the car so we can get this issue resolved.
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for your response but the detailed records that I have kept of this experience directly contradict the statements provided above. In addition, I have phone records that clearly illustrate the discrepancies noted above.
On March 6th, I had my vehicle inspected for an oil leak. At no point in my conversation with the manager did I ever tell him that I had previously had my oil changed and car passed for inspection.
I also was never told of additional oil leaks or repairs prior to picking my car up on March 12th and I have accurate phone records that support this statement. It wasn't until I went to pick my vehicle up on the 12th that any additional oil leaks were mentioned to me. In fact, the leaks didn't cause any additional shop time because the manager assured me that the car was properly repaired.
The new repairs stated above were explained to me as a machine shop error, not additional oil leaks. This mistake took two weeks to repair which to me is much longer than you notated above.
In addition, a number of the other statements you provided above are clearly false. You stated the oil pump crack repair was done at no charge but we both know that is incorrect. When the shop finished with this repair, I still hadn't received the promised $200.00 rental reimbursement check (this had been over two weeks from when it was originally promised to have been sent, and funny, it never did get to me). In order to get my car back, the manager and I agreed to apply the $200.00 rental reimbursement to the oil pump crack bill. So I did pay $200.00 for the oil pump repair.
Also, at no point did this ever happen and again, my phone records clearly support my side. "I told Mr. xxxxx to bring me the car and go for a ride with me to show me the overheating issue so I can fix that problem." I never spoke directly to the manager after the second over heating problem occurred.
I contacted customer service and alerted xxxxx of the ongoing over heating issue. At that point, she contacted the shop to get a resolution.
When she called back, she told me the shop said they had properly fixed the car, had it running for a full day, and declined to pay for the towing charge. However, she did say that the shop would cover the towing expense if they determined that it was their fault. I told her that I would not be sending my vehicle back to them ever again.
In summary, after a month of terrible service and a repair that created more problems to my car, no promised phone calls, no agreed upon rental reimbursements, additional financial expenses, no contact from the owner to resolve the shop's mistakes, $1,500.00 in a repair that wasn't done properly and was promised to be done in three days which actually took a month, I have been forced to sell the car.
This fiasco has been a miserable experience and I sincerely hope that people will see this review and not give their business to you. I believe I paid a lot of money for nothing and at no point in this experience did I ever feel like I was properly treated as a customer. In fact, they made my car much worse and forced me to part ways with it. Your service has been terrible and it is sad that the manager and owner didn't have the decency to make things right.