My car failed the NC inspection due to a serpentine belt. The belt was replaced by the company in 2010.
In October 2010 my 2006 Nissan Altima failed inspection at ****** Tire due to a broken serpentine belt. I took the car back to ****** tire on October 2012 for my yearly inspection and was told once again my serpentine belt needs replacing. All research shows a serpentine belt lasts from 50,000 to 100k miles. Mine was replaced approximately 35,000 ago. I declined the service and took it to my regular mechanic. He said the belt was not damaged and the car DID pass inspection. He also said it didn't look like the belt that was on the car was a belt that had just been replaced. He also said a serpentine belt with minor cracks was normal and even if it did need replacement should not have caused me to fail inspection. I paid ****** Tire $23.75 to tell me a belt needed replaced when in reality it did not need replacing. I feel they try to scam patrons, especially women, into thinking there are things wrong with their car when in fact there was nothing wrong with the car. In section 19A NCAC 03D .0535 STEERING MECHANISM of the vehicle inspection guide it states a car will not pass inspection when "Power steering system shows visible leaks or the power steering belt is loose or worn" This makes no mention of a Serpentine Belt and therefore my car should have passed inspection as it did 1 hour later at my regular mechanic. I did not go to my regular mechanic because I was not getting any maintenance done to my car and simply wanted an inspection. ****** Tire was close to my place of business and I felt I could get a simple inspection job done. This in fact did not happen because I was told, for a second time in two years, a belt that is supposed to last 50,000 to 100,000 miles needed replacing when it was just replaced by this company 35,000 miles previous. The manager also said he could not replace it that day and I would have to come back for another visit. I was not able to see the belt but was only told in writing "Belt is coming apart is smooth side." Those were the exact words on the invoice. This does not satisfy me as a customer that there was legitimate damage to the belt when as I stated earlier it passed with no issues with another mechanic. It is no coincidence my car failed inspection two times at the same place for the same reason.
I would like a refund for the $23.75 for falsely failing my car in the inspection. In addition, I would like the BBB to investigate how many inspections are failed at Hook Tire on Archdale Road due to a serpentine belt in need of replacement.
Business' Initial Response
To whom it may concern, Thank you for taking the time to mediate this situation. We are always concerned anytime a customer expresses disatisfaction with our service. Much of what Mrs. ****** states is true; However, there are enough misrepresentations of fact to prevent me from issuing an immediate refund. The serpentine belt drives the power steering pump, therefore, in this case it is part of the powersteering system. Our mechanic noted, not little cracks, as those are acceptable, but a long circumferential, significant and unsafe crack running along the back side of the belt. Mrs.****** was invited to look at the belt but she declined. The long crack was apparantly over looked by Mrs. ******'s prefered mechanic, whom may have violated state law in granting Mrs. ****** a NCSI. I suggest that a full investigation be made in to the matter by the North Carolina Dept.of Motor Vehicles, that will no doubt include a visual inspection by a Hwy. Patrol inspector. Please have Mrs. xxxxx send me a copy of her completed NCSI showing the station number that issued the inspection, and I will initiate the investigation. Or she may wish to do so her self. Thank you for you assistance. Sincerely, ****** ******