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Southern Piedmont/Charlotte, NC

BBB Business Review

BBB Accredited Business since 03/26/2008

United Car Sales

Phone: (704) 398-3003Fax: (704) 398-88273911 Wilkinson Blvd, CharlotteNC 28208-5518 ! There is an alert for this business !

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BBB Accreditation

A BBB Accredited Business since 03/26/2008

BBB has determined that United Car Sales meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised United Car Sales' rating include:

  • Length of time business has been operating.
  • No complaints filed with BBB.
  • BBB has sufficient background information on this business.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on United Car Sales

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Industry Comparison| Chart

Auto Dealers - Used Cars

Additional Information

top
BBB file opened: 03/10/2008Business started: 01/01/1996
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Division of Motor Vehicles, NC
1100 New Bern Ave.
Raleigh, NC27697-0001
(919) 861-3808
http://www.dmv.dot.state.nc.us

BBB records show a license number of 0065610 for this company, issued by Division of Motor Vehicles, NC. Their web address is http://www.dmv.dot.state.nc.us.

Type of Entity

Corporation

Incorporated: November 2003, NC

Business Management
Principal: Mr. Zuhdi A. Saadeh (President)
Number of Employees

5

Business Category

Auto Dealers - Used Cars

Alternate Business Names
Southeastern Auto Corp.
Industry Tips
Buying a Used Car
Dont Get Soaked Buying a Flood-damaged Vehicle
Purchasing a Car Online
Know the Facts About Used Car Fraud Before You Buy
VIN Cloning Swindles Luxury Car Buyers

Map & Directions

Map & Directions

Address for United Car Sales

3911 Wilkinson Blvd

Charlotte, NC 28208-5518

To | From

LocationsX

1 Locations

  • 3911 Wilkinson Blvd 

    Charlotte, NC 28208-5518(704) 398-3003

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Southern Piedmont/Charlotte, NC. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*United Car Sales is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on April 2, 2012.

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What is BBB Advertising Review?

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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On January 13, 2014, the Civil Rights Division of the U.S. Department of Justice, U.S. Attorney for the Western District of North Carolina, and the State of North Carolina acting on the relation of Roy Cooper, Attorney General filed a Complaint and Jury Demand in the United States District Court for the Western District of North Carolina Charlotte Division. Charges filed allege:

1. The Defendant's actions, policies, and practices constitute discrimination against applicants on the basis of race or color with respect to credit transactions in violation of the Equal Credit Opportunity Act, 15 U.S.C. 1691(a)(1);
2. The Defendant's actions, policies, and practices constitute a pattern or practice of violations of the Equal Credit Opportunity Act, 15 U.S.C. 1691-1691f.;
3. Persons who have been victims of the Defendants' discriminatory policies and practices are aggrieved applicants as defined in the Equal Credit Opportunity Act, 15 U.S.C. 1691e. As a consequence of the Defendant's policies and practices described herein, these applicants have been denied their rights under ECOA and have suffered injury and damages;
4. The Defendant's conduct was intentional, willful, and taken in disregard of the rights of others;
5. North Carolina Statute 75-1.1(a) declares unfair and deceptive acts or practices in or affecting commerce unlawful;
6. Defendants' actions in connection with the practices set out above were in and affecting commerce in North Carolina;
7. Defendants' acts and practices were deceptive and unfair to consumers in North Carolina, and therefore violate N.C.G.S. 75-1.1(a);
8. Defendants' unfair and deceptive business practices include, but are not limited to:
a. Targeting African Americans for the extension and servicing of credit or unfair and predatory terms;
b. Repossessing customers' cars even though the customers were not in default on the installment sale contract at the time of repossession;
c. Failing to send to the owner of repossessed vehicles a reasonable authenticated notification of disposition before selling the debtor's vehicle in direct violation of N.C.G.S. 25-9-611(b);
d. Failing to refund the customer with the difference between the amount owed on the customer's installment sale contract and the amount obtained by the Defendants when reselling the car in direct violation of N.C.G.S. 25-9-6-8(4);
e. Utilizing Global Positioning System ("GPS") devices to locate and repossess vehicles sold to customers without disclosing to the customers that the Dealerships had installed GPS devices on their cars; and
f. Wrongly exercising the right of ownership to property seized from the owner's vehicle during or after repossessions.

The matter is pending. For more details, go to
http://www.ncdoj.gov/News-and-Alerts/News-Releases-and-Advisories/Car-dealer-treated-buyers-unfairly-based-on-race,.aspx

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.