BBB Business Review

BBB Accredited Business since 03/02/2005

Pethel's Used Cars, Inc

Phone: (704) 933-1313Fax: (704) 933-13131904 N Cannon Blvd, KannapolisNC 28083-2627

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BBB Accreditation

A BBB Accredited Business since 03/02/2005

BBB has determined that Pethel's Used Cars, Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Pethel's Used Cars, Inc's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Pethel's Used Cars, Inc

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
05/03/2016Problems with Product / Service | Read Complaint Details

We let them know there was a problem with car when we test drove the car they insured us that the computer would reset itself it didnt
Purchase date 2/25/2016
Break down date 3/7/2016
Promised back the following week still there as of April 2 2016

Desired Settlement
Prorate my car payment or give my money back we paid $3000.00 down on car we had for a month was only able to use for a week was told if we didnt make car payment we would have a late fee of $50 but we cant use car missed out on vacation trip that was planned with children they said our car would be ready 2 weeks ago they keep giving us the run around

Business Response
From xxxxx owner of Pethels Used Cars Inc., on Feb 25 2016 I sold to a 2001 cadillac to xxxxx , he had the car about 2 weeks called and said temperture was rising I advised him not to drive car and to bring it in on Monday and we would chk it , he continued to drive car ran it hot and had to be towed . We took engine out pulled heads and found out motor was run to hot to fix. After talking to customer we offered to replace engine but he decided to trade on another car, we provided him a car to drive at no expence for several days. The car he purchased next is a 2007 buick 70000 miles he took said car to xxxxx they said car checked out good. I have had no complaints from him on this vehicle.

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
We had the car a week and he knew of the car running hot we did not drive car until time to bring it to the shop on that Monday before could make it that mo5nday that car ran hot so yes we had to have it towed we asked for money back he refused and offered another car for more money had to help get a battery fir car and wants us to come up with $500.00 and a car payment in about rwo weeks from wach other he should prorate the first car payment and pay tax tag and title

Industry Comparison| Chart

Auto Dealers - Used Cars, Auto Inspection Stations, Motorcycles - Dealers

Additional Information

BBB file opened: 11/06/2001Business started: 01/01/1954
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Division of Motor Vehicles, NC
1100 New Bern Ave.
Raleigh, NC 27697-0001
(919) 715-7000

BBB records show a license number of 0003553 for this company, issued by Division of Motor Vehicles, NC. Their web address is

BBB records show a license number of 6704 for this company, issued by Division of Motor Vehicles, NC. Their web address is

Type: Dept of Motor Vehicles

Type of Entity


Incorporated: February 1963, NC

Contact Information
Principal: Mr. Darvin D. Pethel (President)Customer Contact: Mr. Adam Pethel (Vice President)
Number of Employees


Business Category

Auto Dealers - Used Cars, Auto Inspection Stations, Motorcycles - Dealers

Map & Directions

Map & Directions

Address for Pethel's Used Cars, Inc

1904 N Cannon Blvd

Kannapolis, NC 28083-2627

To | From


1 Locations

  • 1904 N Cannon Blvd 

    Kannapolis, NC 28083-2627(704) 933-1313
    Fax: (704) 933-1313

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Southern Piedmont/Charlotte, NC. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Pethel's Used Cars, Inc is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


Additional Email Addresses


BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


BBB began including complaint response text in BBB Business Reviews on April 2, 2012.


Industry Tips for Auto Dealers - Used Cars


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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.