BBB Business Review

What is a BBB Business Review?

Consumer Complaints

BBB Accredited Business since 04/18/2002

Mich's Foreign Car Sales

Phone: (828) 324-6012Fax: (828) 324-5545

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues1
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Total Closed Complaints2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)
05/18/2015Guarantee / Warranty Issues | Read Complaint Details
X

Complaint
In December of 2012, I purchased a 2006 C230 Mercedes Benz from **** foreign Cars. He assured me that all of his vehicles were check out carefully, and he guaranteed me that they stood by each purchase. The car was priced at $17.999.000. I put a down payment of $8500.00. I drove the car to shop and pay bills within the xxxxx, and xxxxx County areas of WV. In 2014 I purchased a Nissan Rouge which is all wheel drive, the Mercedes is front wheel drive which did not maneuver well in snow. However, on occasions I would drive the Mercedes to church and around town. On numerous occasions I would be notified by a driver that my front passenger **** on the right look flat. I would stop and put air in it. However, one afternoon at the end of 2013, I was traveling down xxxxx here in xxxxx, WV, and a motorist informed me once again that my front passenger **** look flat. luckily I was near a tire place. I pulled in and ask the attendant to quote me a price on a new tire, that I keep having problems with this one losing air. He pull the car in and remove the tire and examine it. He later came to me and informed me that I did not need a tire. He said, "come here and let me show you the problem, this rim has been welded back together and is causing you to loose air and the rim of the tire. He put air in the tire and I made it back home and park the car in the garage. My son informed me that he would contact Michs and tell them about the tire. He informed me that he was giving the run around about the tire. but later on in the conversation told him to have me drive the car down to hickory. I am a middle age 57 year old sickly woman I could never make this trip knowing that that rim was in that condition traveling at 70 miles an hour. My son contacted them several more times about the tire. Last call, they tried to insinuate that I had damage the rim and had it welded back, trying to make them replace it.
Product_Or_Service: 2006, Mercedes Benz

Desired Settlement
I have invested more than $15,000 into a car that I cannot drive, When I purchased this vehicle he informed me that they were a reliable business and that they stood by their cars, I am very dis-satisfied with this business and I would like my $8500.00 back. Not only did they place my life in danger, but they also placed my precious grandchildren life in danger, Traveling 70 and 75 miles per hour in a vehicle with a welded together rim. Informed me the car had not been wrecked, and it had been.

Business Response
This vehicle was sold on 12/2012. The car in question is a Mercedes C230. I had dealt with her son xxxxx regarding the vehicle. The first time he brought up the concern, I asked him, at that point, how long ago the car was purchased and he said that it was a few months ago. When I pulled up the car, we realized that it had been Over a year and a half at that point and over 20k miles since the car was purchased. I explained the process we have when it comes to our detailing department and I offered to let him see past security footage of every vehicle that comes through the detail shop so that he is aware that we do in fact take every wheel off of every single car and clean and inspect the wheels. I asked him more questions because according to his initial story, he said that she was not able to drive the car since she bought it, however later he admitted to replacing the tires and after that point one wheel would not hold air anymore. I told xxxxx to take a picture or bring me the car and we would try to get it resolved one way or another. I didn't hear back from him for Months. He never bothered to send me a picture nor bring me the wheel so I could help him. He came by months later out of the blue and told me he needs to get this resolved, so I again offered to help him by finding him another wheel if that was what he wanted. Three days later he called me and I mentioned to him that I had a few that I located and I was ready to buy one. At that point I had to explain to him that the wheel was advertised in excellent condition, however it had been reconditioned. This means that there could have been a crack or a bend in the wheel that has been repaired and there would be no way of knowing that. At the same time I expressed to him that I have a few different companies that are local that do wheel reconditioning and I would be happy to have his wheel repaired if it needed to be, however from our conversation, it was easy to determine that although the wheel may or may not have been repaired at some point, when the new tires were installed that they likely didn't apply bead sealant which would help the tire seal against the wheel. This is the best case scenario which most tire shops wouldn't charge more than $10 for. Worst case scenario, if the wheel was repaired and there was a bead (from welding a crack) that isn't letting the tire seal, then that could easily be ground down so that it will provide a better seal. In either case, you are looking at less than $20 to repair. I know for a fact that this wasn't an issue while we had the car. Every time that xxxxx approached me, I offered to help. Over two months ago I scheduled an entire Monday with a wheel repair specialist in order to address the issue because Stan told me he was bringing the wheel; needless to say he never brought me the wheel. If there are any concerns regarding the wheel repair process, here are a few references of people that specialize in this process. They repair wheels for all kinds of cars including BMW, Porsche, Audi, Honda, Lexus, Ferrari, Mercedes, etc. It is a relatively common practice and although we sparingly use their services, this is a specialized craft and it is done in a professional matter - not the way the complaint suggests as though it was a "welded together wheel" making you think that it was two wheels welded together or something of that nature. That would never be the case and we would never compromise anyone's safety over something like that. References for wheel repair are: 1. xxxxx (xxxxx/ 2. xxxxx(xxxxx/ 3. xxxxx xxxxx

Regardless, I offered to help on at least 3 occasions and they never took me up on my offer.

As far as the car being in an accident - We have been in business for over 30 years and I don't think that would be possible if we had a history or a reputation of deceiving our customers. We are full disclosure in our approach to selling cars. We list our vehicle history reports on the front windshield of every vehicle on the lot, we have the free vehicle history reports on the website of every car that we offer for sale, and in addition we list any paintwork or previous repair that we know has been done to the car, on our website - even when it has a clean xxxxx/xxxxx. There are cases where cars come in and they have curb rash on the bottom of a bumper or a scratch that won't touch up well, or a dent on the body line that can't be repaired to look 100% without some sort of paint work. Stuff happens and although I make every effort not to have to paint, the reality of the situation is that every dealer has to - it is part of the reconditioning process. Just because someone opened a car door into yours doesn't mean the car has been in an accident, or maybe you weren't paying attention and you scraped your mailbox on our way out of the drive way, or maybe you parked too close to the curb and scraped your bumper... It may be an accident in the sense that it wasn't intentional, however it doesn't mean the car was wrecked.

You are more than welcome to browse through our inventory on our website at www.michsforeigncars.com and check through different vehicles to see the disclosures regarding any previous paintwork and you can also see that the vehicle history reports are there for every vehicle. I personally don't know any other dealers that offer that much information (knowing that it could compromise the sell of the car). I mentioned we are full disclosure - this means we lay all our cards out on the table and let the customer decide. The xxxxx is on the website, all of the disclosures regarding what we know about the car is on the website. I do believe that if the customer wants to know, any of this information is readily available to them.

In addition to all of that, this particular vehicle with the corresponding VIN: xxxxx - as of 5/08/2015 this vehicle has a xxxxx as well as a xxxxx and there is no history, according to records that are available to me, that this vehicle has in fact been in an accident. I'd be more than happy to email a copy of these reports if someone can provide me with an email to send them to.

We offered to help them get this issue resolved on at least 3 occasions even though it was over a year and a half after the car was purchased. Realistically it is a very simple fix which could cost less than $20, however we are not able to help if you don't bring us the car or the wheel or at least take a picture to see what we have to work with - none of which you or xxxxx did.

09/25/2014Problems with Product / Service | Read Complaint Details
X

Complaint
Dealer agreed to buy back a vehicle that was purchased and has not paid off the existing loan.
I purchased the vehicle from the dealer and had numerous mechanical issues with it. After over 1500 worth of repairs, Dealer offered to purchase vehicle back at a substantial loss. The dealer has yet to pay off the existing loan with xxxxx and has possession of the vehicle. The vehicle is now sitting on there car lot for sale and they have not paid for it.

Desired Settlement
Payoff on vehicle

Business Response
This complaint came off as a complete surprise in addition to being very confusing to us seeing that we dealt with xxxxx both when selling and purchasing the car. xxxxx has been an old friend of our family and when he came to the dealership to sell the car, nothing was mentioned regarding any expenses that were incurred during ownership. We would have been more than happy to help, however much we could have, with any issues they may have had if we would have been made aware of them. The only thing we knew was that they said the car was running hot, so they dropped it back off and we tested it for over a day in a half leaving it running and using it throughout the day in order to replicate the problem. We could not get it to run hot while we had the car so we gave it back. I contacted the service center that xxxxx used to service the car and they mentioned that they replaced some trim pieces, a thermostat ( which very well may have been the reason it could have run hot, however it was hard to diagnose since we could not get it to stick while we were testing the car), a battery, and some brakes. We were under the impression that they knew they were buying a used car with over 200k miles since they also signed the AS-IS, but we aren't the type of dealership that is going to refuse to help a customer. The car was in outstanding condition considering the miles of the car and at the time of sale, we did not have any problems with the vehicle, in fact, it was driven regularly. xxxxx approached us recently mentioning that xxxxx was needing another car and he needed something bigger because his situation has changed. The owner of the dealership, xxxxx; the owner's son, xxxxx; and the salesman, xxxxx were all a part of the conversation and we always enjoyed sitting down and talking with xxxxx. He mentioned he was considering trading the vehicle but wanted to give us the option to purchase it. We were very eager to help any way we could so we decided to purchase it. Nothing was ever mentioned about any problems or expenses; there was nothing ever said about purchasing the car because of any issues he had with the car, so that part of the complaint was a complete shock to us and completely not true because we were never made aware of that and that is not why we purchased the car back. Regardless, there was a payoff on the car and we had to cut a check for the difference and gave it to xxxxx wife (she came to pick up the check since xxxxx was at work). We called and got a 10 day payoff and we gave xxxxx wife a check for the amount over the payoff that we agreed to purchase the car at. We gave him much more than the true wholesale value of the car because we loved dealing with xxxxx and we knew the car was very well maintained.. We sent the payoff, however the payoff had to be sent to California. xxxxx called and left messages on the business phone number after hours asking why the car wasn't paid off, but the check was in transit. There wasn't anything we could do to speed up the process;xxxxx is in the car business so he knew this was the case. xxxxx left BBB complaint after the check was already sent and prior to the check being processed, so there was nothing we could do except wait. We had a great relationship with xxxxx and called him and asked him about the situation, since we were completely floored that xxxxx would do this; after all we have been friends with xxxxx for over 20 years and we have done business with him many times over these years. We called xxxxx as well and he said he just wanted the car paid off and he was going to remove the complaint, however that doesn't seem to be the case.

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
The company has lied numerously throughout this ridiculous response. xxxxx "the owner" agreed to buy the car back if I ever wanted to sell. I didn't realize I would take a 2500.00 loss including all of the mechanical work of 1200.00 that was put into the vehicle. I understand what as is means but I also understand what communicating threats via phone conversations and what what poor business is. All of these things are what this company stands for. Before you buy a vehicle from xxxxx, make sure you do your research and never do business with xxxxx. He can't even remember your name 2 days after he sells you a car. What a great business!! What a joke!!

Industry Comparison| Chart

Auto Dealers - Used Cars

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.