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          Burns Ford-Mercury has 1 locations, listed below.

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            Business ProfileforBurns Ford-Mercury

            Used Car Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            2.6/5stars

            Average of 5 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 2/23/2012

            Years in Business: 30

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Business Details

            BBB File Opened:
            10/15/1999
            Years in Business:
            30
            Business Started:
            12/23/1993
            Business Started Locally:
            12/23/1993
            Business Incorporated:
            12/23/1993
            Accredited Since:
            2/23/2012
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Number of Employees:
            40
            Alternate Business Name
            • Lancaster Burns Ford Dealership
            • Burns Ford-Mercury, Inc.
            • Burns Ford
            Hours of Operation

            Sales

            M:
            9:00 AM - 7:00 PM
            T:
            9:00 AM - 7:00 PM
            W:
            9:00 AM - 7:00 PM
            Th:
            9:00 AM - 7:00 PM
            F:
            9:00 AM - 7:00 PM
            Sa:
            9:00 AM - 6:00 PM
            Su:
            Closed

            Service

            M:
            7:30 AM - 6:00 PM
            T:
            7:30 AM - 6:00 PM
            W:
            7:30 AM - 6:00 PM
            Th:
            7:30 AM - 6:00 PM
            F:
            7:30 AM - 6:00 PM
            Sa:
            8:00 AM - 2:00 PM
            Su:
            Closed

            Parts

            M:
            7:30 AM - 6:00 PM
            T:
            7:30 AM - 6:00 PM
            W:
            7:30 AM - 6:00 PM
            Th:
            7:30 AM - 6:00 PM
            F:
            7:30 AM - 6:00 PM
            Sa:
            8:00 AM - 2:00 PM
            Su:
            Closed
            Business Management
            • Mr. Danny Philbeck, General Manager
            • Mr. Robert Burns, President
            Contact Information

            Principal

            • Mr. Robert Burns, President

            Customer Contact

            • Mr. Robert Burns, President
            Additional Contact Information

            Fax Numbers

            • (803) 286-1151
              Other Fax

            Phone Numbers

            Industry Tip

            BBB Tip: Buying a used car

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/28/2023

            Complaint Type:
            Advertising/Sales Issues
            Status:
            Answered
            I purchased a car from Burns in August and the car immediately started stalling and the check engine light came on the day after purchase. I was told to contact ************ to schedule a repair. He never called me back. In November the car simply stopped working. I have attempted multiple times to schedule a repair and only received one call from *********** and he stated he needed my proof of insurance before the car could be repaired. I sent that to a lady named ***** on November 17th and still have not received a call back. I have attempted every day since then talk to *********** and still have not spoken to him.
            Read More

            Customer Reviews

            5 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Anita R

            09/18/2023

            I took my 2019 **** Ecosport to Burns Ford in Lancaster ** on 9-12-2023 to be checked on ****-2023 the check engine light had come on. I was told on **** that my vehicle needed a new engine and new turbo. I told them when I took it to them that I had it checked at auto zone and the crank sensors were bad. I also had another shop check it before I took it to Burns and they said the same thing Auto Zone told me. Burns told me that 5 lights came on when they put it on their diagnostic machine. They told me that they were going to do an oil analysis on it and they would know more after that. I just didnt feel right about what they were telling me. I called ******************* in ********* ** where I bought the car and spoke with them about what Burns had told me. I had never had any problems out of the car until the check engine light came on 9-1-23. I had my car towed from Burns Ford in Lancaster SC 9-18-23 to ********************* in *********. The service manager called me when the car was delivered and I explained to him everything that I was told by Burns Ford. He said they would check my vehicle and call me back. Later on 9-18-23 they called to tell me that my car was fixed. The oil filter was loose and it had blown oil all up under my car they cleaned the bottom of my car, blew the hoses, put a new oil filter and oil in the car and all the lights went off and it was running just fine. I feel that Burns Ford was trying to take advantage of me to get the money from my extended warranty insurance. They changed my oil on 7-9-23 and I think they left the oil filter loose and it kept leaking oil until the check engine light came on. I feel they should reimburse me for the $150 diagnostic fee and the $250 towing bill and the $191 that Town and Country **** charged to fix the car. I will never take another vehicle to them again. They shouldnt be in business if they are going to take advantage of hard working people.

            Local BBB

            BBB of Southern Piedmont and Western N.C.

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