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          Mercedes Benz of South Charlotte has 1 locations, listed below.

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            Business ProfileforMercedes Benz of South Charlotte

            New Car Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 8 Customer Reviews

            Customer Complaints

            5 complaints closed in last 3 years

            4 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 12/20/2006

            Years in Business: 17

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Business Details

            BBB File Opened:
            11/29/2006
            Years in Business:
            17
            Business Started:
            10/1/2006
            Business Incorporated:
            11/10/2003
            Accredited Since:
            12/20/2006
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Number of Employees:
            102
            Alternate Business Name
            • SB Auto Investors, LLC
            Business Management
            • Mr. Jim Willard, Service Manager
            • Mr. Felix Sabates, Owner
            • Mr. Aundre Newman, Manager
            • Mr. Tom Marcham, General Manager
            • Mr. Edward Bouphavan, Service Manager
            Contact Information

            Principal

            • Mr. Felix Sabates, Owner

            Customer Contact

            • Mr. Aundre Newman, Manager
            Additional Contact Information

            Fax Numbers

            • (704) 889-2355
              Primary Fax
            • (704) 889-2308
              Other Fax

            Phone Numbers

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/27/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            This was by far the most horrible experiences I have ever had with a Mercedes dealership. I came in for a * SERVICE. The associate ********************* told me that I needed an alignment and that it was included in the * SERVICE. I later found out that was a lie. When I dropped my vehicle off **** informed me that it would be 3 days before I revived my car back and that he didnt have any loaners or transportation for me to get home. I ended up taking an Lyft home for $16. I received a call from the dealership around 1pm stating that my car was ready. I paid for another lyft to get to the dealership. When I got to the dealership I paid for my * SERVICE $1280. When I got in my car and started to drive out of the service center my collision lights and sensor came on and my wheel started pulling yo the left. I went back to the dealership to have them fix whatever they did because my car has never had any issues with the week pulling left nor was it like that before I dropped it off. I spoke to **** and he informed me there was nothing they could do. I then asked for the service manager who told me they were about to close and I would have to wait for someone to look at my car. They were extremely negligent to my concerns and *************** used predatory sales practices towards me. I had no idea that an alignment wasnt included in the * SERVICE. He led me to believe that it was included. I believe he did this because I am a woman. I then asked to speak to the ** who assured me they would fix whatever the technician messed up. Overall this was a horrible experience. I brought my car to the top Mercedes dealership only to be treated like I went to a side mechanic. I need someone from corporate to contact me and resolve this. This is unacceptable and I will not tolerate being lied to. **** mislead me to believe I was getting one service and it was something that I did not even need. If I could give ZERO stars I would
            Read More

            Customer Reviews

            8 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Douglas S

            1 star

            03/12/2024

            We took our car to Mercedes South as it completed died suddenly. After agreeing to the $200 diagnostic fee, and their labor fee of $200 per hour, we were told the car needed a new *** control unit costing $1,844.74 with 4 hours of labor and the part costing $858.55. After researching this type of job. the part cost directly from MB only cost $502 and the labor is only 2 hours to do this job tops, so Mercedes South was 2X the normal time and parts cost, which in my opinion is price gouging. Then after we had that job done, they came back and said they needed to pull the valve cover off for inspection costing another $1,236.17, with another 4 hours of labor and parts $291. After researching this, the time to do this job is less than 2 hours the parts cost are less than $50, again price gouging. Then after this was done, they state the car needs a brand new engine costing $13,316.18. After having the car there for over 2 months now trying to sort all of this out. they tell us they will start charging $150 per day for storage and then after 5 day they will have the car towed to a storage lot costing even more. It appears everything Mercedes South does is 2X what the cost should actually be. I would not recommend this dealership for service to anyone. Buyers be aware!!

            Mercedes Benz of South Charlotte Response

            03/14/2024

            Client towed vehicle for no start issue. Tech found front *** disassemble and apart. Tech hooked up the *** and pulled codes for multiple fault codes with can network. Tech recommends replacing front *** to start with. After client authorized to replace front ***, tech replaced the *** and now has power to crank vehicle. Vehicle now turns over but will not start. Tech recommends removal of valve covers to verify camshaft position and timing chain condition. client approved additional diagnoses. After further inspection tech verified engine needs replacement. estimate provided to client which took him over two months to make a decision on the repairs. client declined repairs on March 8th, 2024, we have given the client ample time to make a decision and pick up his vehicle. Client has until March 26th, 2024, to pay his bill and pick up vehicle. If not, vehicle will be towed to Absolute Recovery at owner's expense.  

            Local BBB

            BBB of Southern Piedmont and Western N.C.

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