The buying experience was not great but it worked, now, the service, that is another story. I stopped by for my first oil change and when I got home I realized that somehow they had overfilled the motor with oil, I called the dealer to notify them and they told me \'\'Stop by and we\'ll drain some of it\'\'. I live 30 miles away from the dealer so I would be driving 60 miles, wasting my gas and most importantly my time for them to correct their own mistake. I drained the oil myself and ended up with a full quart of extra oil, when I told them that, all they could say was \'\' I don\'t understand how that can happen, we use the oil guns\'\' as if a machine could never be calibrated wrongly, on top of that the technician performing the service didn\'t even bother to check the oil level after filling it. Throughout the whole time I was getting a bad attitude from the service department as if that was my fault.\r\n I avoided this place for a while but returned for another oil change, this time they didn\'t tighten the drain plug, which I realized the next day. I called them to see what could be done and again the great and caring \'\'service department\'\' told me \'\'bring it in, we\'ll check it out\'\' without asking how much oil I had lost, once I brought that up to his attention he told me he assumed I had checked.\r\n Long story short, I tightened the plug and had to add 3 quarts of oil at almost $8 each, plus now I have two huge oil stains in my garage and driveway for which they offered me some cat litter stuff to soak it up.\r\n The undercarriage of my truck was now soaked with oil so I went to the dealer to cleaned it. By now I was dealing with the sales manager, I told him do not wash the truck just remove the oil from the undercarriage. About 45 minutes later the truck comes back and they washed the whole truck, the next day I noticed 3 scratches that were not there before. I checked out their detail department and sure enough they wash the cars with long handle brushes which could explain the scratches.\r\n I brought this up to the sales manager\'s attention he didn't say much and told me to go to the body shop behind the dealer to get a quote to repair the damage. A couple of days later I stopped by to drop off my truck to fix the scratches and the body shop was telling me it was going to take 4 days to complete the repairs but the sales manager would only offer me a rental for one day, after much back and forth he finally told me that he wasn\'t going to paint the truck at the body shop but have a guy fix the scratches and that is why it would only take a day, so he lied to me and made waste my time going and getting an estimate. If you know anything about paint you know that scratch repairs can be seen from a mile away, on top of everything, he said he thought I was lying about the scratches and would never be satisfied, treating me as a \'\'problem customer\'\'.\r\n I am tired of having to waste my time and money to correct their mistakes and now I\'m a problem customer. If I was trying to get something out of anyone I would have gone to a dealer where I know they care about their customers and not this xxxxx hole where I was already certain they did not.\r\n I attempted to contact the general manager, I left him a message but obviously have gotten no response. So learn from me, they don\'t make mistakes, you do, your mistake was buying from them and taking your vehicle there for service.\r\n
This customer had a NEGATIVE experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Southern Piedmont/Charlotte, NC. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
Customer Review Experience
5 points per review
3 points per review
1 point per review
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business. Details
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.