Business ProfileforSteve White Motors, Inc.

In April of 2023 my wifes jeep was diagnosed at Mr. **** in ****** ** and was in need of a NEW ***(Power control module). That repair shop was unable to be able to do that repair because they are not able to reprogram the new ***. The replacement of the *** was already approved by our extended warranty plan. We then had to bring it to the dealer. The dealership told us that they didnt care that it had already been approved and diagnosed, that they had to do one themselves. After they did that I was told that the *** was not bad and all the *** needed was to be flashed. The Jeep was driven about 500 miles since that service and has been sitting in a used vehicle lot for about 5 months. The vehicle is now no longer under the extended warranty and is doing all the same things it was doing before the service. I have talked to the service department and was told that they would not replace the *** that had been approved to be replaced by our extended warranty. That now that it had expired that I would have to pay out of pocket for it. This is by no means fair and now we have a $30,000 brick that no one in their right mind would buy. This is in every way the dealers fault for not replacing it when it was needing to be replaced. Not FLASHED