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Find a Location

Lake Norman Infiniti has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Lake Norman Infiniti

      20435 Chartwell Center Dr Cornelius, NC 28031-6223

      BBB Accredited Business
    • Lake Norman Infiniti

      20520 Chartwell Center Dr Cornelius, NC 28031-5255

      BBB Accredited Business

    Business ProfileforLake Norman Infiniti

    New Car Dealers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/25/2010

    Years in Business: 19

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Lake Norman Infiniti has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Lake Norman Infiniti

        20435 Chartwell Center Dr Cornelius, NC 28031-6223

        BBB Accredited Business
      • Lake Norman Infiniti

        20520 Chartwell Center Dr Cornelius, NC 28031-5255

        BBB Accredited Business
      Location of This Business
      20435 Chartwell Center Dr, Cornelius, NC 28031-6223
      BBB File Opened:
      9/19/2008
      Years in Business:
      19
      Business Started:
      6/25/2004
      Business Started Locally:
      6/25/2004
      Business Incorporated:
      6/25/2004
      Accredited Since:
      1/25/2010
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 68466 for this business, issued by Division of Motor Vehicles, NC

      These agencies may include:

      Division of Motor Vehicles, NC

      1100 New Bern Ave

      Raleigh NC 27697

      (919) 715-7000

      https://www.dmv.dot.state.nc.us

      BBB records show a license number of 66869 for this business, issued by Division of Motor Vehicles, NC

      These agencies may include:

      Division of Motor Vehicles, NC

      1100 New Bern Ave

      Raleigh NC 27697

      (919) 715-7000

      https://www.dmv.dot.state.nc.us

      Type of Entity:
      Corporation
      Number of Employees:
      39
      Alternate Business Name
      • TT of Cornelius, Inc.
      Business Management
      • Ms. Lori Bisso, Manager
      • Mr. Terry Taylor, Owner
      Contact Information

      Principal

      • Mr. Terry Taylor, Owner

      Customer Contact

      • Ms. Lori Bisso, Manager
      • Mr. Terry Taylor, Owner
      Additional Contact Information

      Phone Numbers

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      4 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      10/11/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      On October 6, 2023, I took my INIFINITI Q50 in for a alignment as the steering wheel was not aligned straight, My car is equipped with the *** feature (Direct Adaptive Steering) this requires specials tools and software (Consult III) which only the dealer has to do the alignment properly. Upon getting my car back I noticed the on right hand turn the car refuses to full turn and the steering wheel pushes back with force, this is not how the car was before or ever and it only does this on a full right turn. The service was not only performed incorrectly they also stated it had been fixed fully on returning my car back.I would request my full refund of cash payment for $166.00 back at this point.
      Read More

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Tiffany S

      1 star

      02/04/2023

      Worst customer experience in my entire life. A same day trade was sold without being serviced and I have contacted this dealership several times. As today, headlight is out, no one checked the fluids in the car. There is more but the moral of this story dont buy anything from this dealership that has been traded with property being serviced ****** learned. I would not give a star if there was an option.

      Local BBB

      BBB of Southern Piedmont and Western N.C.

      BBB Reports On

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