BBB Business Review

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BBB Accredited Business since 05/08/2007

Kia of Gastonia

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Phone: (704) 823-5010Fax: (704) 823-50114290 Wilkinson Blvd, GastoniaNC 28056-7213



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BBB Accreditation

A BBB Accredited Business since 05/08/2007

BBB has determined that Kia of Gastonia meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Kia of Gastonia's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 6 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

6 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues2
Problems with Product / Service4
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 6

Customer Reviews Summary Read customer reviews

1 Customer Review Customer Reviews on Kia of Gastonia

Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1 Customer Review

Additional Information

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BBB file opened: 04/24/2007Business started: 04/02/2007
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Division of Motor Vehicles, NC
1100 New Bern Ave.
Raleigh, NC 27697-0001
(919) 715-7000
http://www.dmv.dot.state.nc.us

BBB records show a license number of 0068907 for this company, issued by Division of Motor Vehicles, NC. Their web address is http://www.dmv.dot.state.nc.us.

Type of Entity

Corporation

Incorporated: October 2012, NC

Business Management
Customer Contact: Mr. Ken Myers (General Manager)
Contact Information
Principal: Mr. Chris Hafer (President)Mr. Jeremy Blain (Controller)
Number of Employees

20

Business Category

Auto Dealers-New & Used Cars, Auto Parts & Supplies - New, Auto Repair & Service, Auto & Truck Brokers

Alternate Business Names
Grassroots Associates, Inc.

Customer Review Rating plus BBB Rating Summary

Kia of Gastonia has received 5.0 out of 5 stars based on 1 Customer Review and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.