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          Keffer Volkswagen has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileforKeffer Volkswagen

            Car Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.31/5stars

            Average of 16 Customer Reviews

            Customer Complaints

            17 complaints closed in last 3 years

            12 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 5/8/2003

            Years in Business: 24

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Business Details

            BBB File Opened:
            2/3/2003
            Years in Business:
            24
            Business Started:
            3/9/2000
            Business Started Locally:
            3/9/2000
            Business Incorporated:
            3/9/2000
            Accredited Since:
            5/8/2003
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 0061777 for this business, issued by Division of Motor Vehicles, NC

            These agencies may include:

            Division of Motor Vehicles, NC

            1100 New Bern Ave

            Raleigh NC 27697

            (919) 715-7000

            https://www.dmv.dot.state.nc.us

            Type of Entity:
            Limited Liability Company (LLC)
            Number of Employees:
            30
            Alternate Business Name
            • Keffer Automotive Group of Huntersville, LLC
            Business Management
            • Mr. Jim Keffer, Managing Member
            • Mr. Steve Suggs, CFO
            • Mr. Ethan Bushong, General Manager
            Contact Information

            Principal

            • Mr. Jim Keffer, Managing Member

            Customer Contact

            • Mr. Ethan Bushong, General Manager
            Additional Contact Information

            Fax Numbers

            • (704) 766-2178
              Primary Fax

            Website Addresses

            Industry Tip

            BBB Tip: Buying a used car

            Customer Complaints

            17 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/02/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I went to Keffer VW to receive a quote for repair after my front bumper, head light etc was hit. I received a quote for ~$6200. Insurance needs photos for proof of the damage, labor, materials, etc. It took ****** a couple of days to respond with the breakdown of charges and stated they do not list their quotes like that. Once received insurance is denying the majority of the repairs b/c they photos sent, that I personally took, do not show the repairs needed in the photos. Once reaching out to ****** to request a time to come in for more photos or confirmation that they can produce the photos of damage that are reported in their quote they stated: "I would be unable to supply any more photos due to the vehicle not being here. however, based on the estimate they sent, I would be unable to complete any repairs at their requested labor and parts costs. I would suggest possibly going to Caliber Collision or a body shop to continue repairs, as they make work with the insurance company differently." So you are telling me you wrote a quote up and are unable to provide photos for the repairs you are saying need to be done? I offered to bring my car back in to them for the additional photos or to schedule the repair and them provide the photos of the damage at the time of removing the bumper, headlight etc and now those photos can not be produced for insurance. Seems shady to me and absolutely bad business. You can't tell me that the dealership does not work with insurance companies. That is absurd.
            Read More

            Customer Reviews

            16 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Josue G

            5 stars

            12/04/2023

            They are great just great and great is great. Thank you thank you

            Local BBB

            BBB of Southern Piedmont and Western N.C.

            BBB Reports On

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