BBB Business Review

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Consumer Complaints

BBB Accredited Business since 05/23/2012

Hendrick Lexus Northlake

Phone: (704) 379-4000Fax: (704) 379-3265

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Customer Complaints Summary

3 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Guarantee / Warranty Issues1
Problems with Product / Service1
Billing / Collection Issues0
Delivery Issues0
Total Closed Complaints3

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (3)BBB Closure Definitions
07/28/2014Problems with Product / Service | Read Complaint Details
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Complaint
I have not received permanent tags and my temporary tags are expired. The dealership has not sent me new temporary tags.
I have not received permanent tags and my temporary tags are expired. The dealership has not sent me new temporary tags.

Desired Settlement
New Temporary Tags to replace the existing expired tags.

Business Response
**** I apologize about the inconvenience I just got off the phone with our title Dept and we are waiting on Infiniti to get the title and then we can expedite this asap. I can have a loaner vehicle fully gassed and bring to you while we wait for Infiniti, please let me know and again I apologize

03/17/2015Advertising / Sales Issues
01/20/2015Guarantee / Warranty Issues

Industry Comparison| Chart

Auto Dealers-New & Used Cars, Auto Services - Oil & Lube, Auto Services, Auto Service - Specialty Parts, Auto Repair - Power Steering, Auto Repair - Tune-Up, Auto Repair - Shocks, Auto Repair - Suspension, Auto - Emissions Testing, Auto Smog Inspection, Auto Headlight Restoration, Auto Repair & Service - Airbags, Auto Repair & Service, Auto Inspection Stations, Auto Electric Service, Auto Diagnostic Service, Auto Accessories, Auto Air Conditioning, Auto Parts & Supplies - New, Auto Floor Coverings, Auto Bumpers, Guards & Grilles

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.