Misleading, dishonest, fraudulent sales practices.
I purchased a 1967 custom Corvette from RK Motors and my dealings were exclusively with president and CEO, xxxxx.
Mr. xxxxx told me in several emails and verbal communications that the car I purchased was cosmetically and mechanically perfect and a pure show car. I would agree the car is cosmetically very nice. Mr. xxxxx told me in an email (that I have) that my car can be driven "anywhere if properly maintained" The truth of the matter is my car cannot be driven at all.
When the car arrived on 1/21/2015 the car would barley start coming off the trailer. I get it in my garage and the car will not run, idle or stay started. After a bit more inspecting the mechanics of the car I noticed the fuel system is not correct, cannot control the fuel pressure or float bowl level, transmission will not go into 1st or 2nd gear, leaks oil and transmission fluid, driver power window does not work, left front wheel kicking inward 20 degrees, headlights that are not legal in any state in the country therefore I cannot get it registered, gallon and a half low on radiator fluid and brake reservoir empty. They also told me and in their advertisement of the car the engine was built by 5 time NHRA champion xxxxx which I have proven to them it wasn't. This is main reason I bought the car. Had they not lied about that I would not have purchased the car.
I have discussed these issues with Mr. xxxxx and no resolution to the problems. Mr. xxxxx has now stopped returning my emails. Their response to this complaint will be their usual answer, and that is the buyer bought the car as is and did not inspect the car personally. This is the excuse they use on every complaint. However, I have in writing from Mr. xxxxx that my car is in mechanically perfect condition which it clearly is not. They will also use the excuse of their seal of approval or basic seal of approval which is absolutely a joke.
I did receive an exit video of my car leaving RK motors. The engine was running in the video but not for very long. They only put the transmission in drive and park and the car only moved a few feet. They did not show me other things like the headlights or power window operation. When I questioned why were those not included in the video, their excuse was their "camera died".
Do the right thing and offer a repair settlement. Something that is fair for them and me. And no, I will not send my car back to RK Motors to go through their seal of approval when the basic seal of approval they did nothing to the car.
Mr. xxxxx purchased the car in question sight unseen in AS IS condition with no warranties implied or given.
Most of our out of state customers will either hire a third party inspector to look at the car or make arrangements to visit our showroom before they enter into a purchase agreement.
This is a custom build vehcile based on a car which was originally built in 1967. It is not uncommon for classic cars to develop mechanical issues if they are not properly transported or maintained, there is no warranty.
I am disappointed Mr.xxxxx is not completely satisfied but there is no merit to this complaint on an AS IS sale.
(The consumer indicated he/she DID NOT accept the response from the business.)
Here is an email from Mr. xxxxx stating the mechanical condition is perfect which it is not the case. I have not been able to drive the car since it's been delivered as it will not stay running.
ME: Your assurance this car is in perfect cosmetic and mechanical condition.
MR xxxxx Pure show car.
Me: 2) This is in fact a pump gas vehicle and not race fuel. The highest octane fuel we have in Colorado is 91 octane.
Mr. xxxxx it is.
Me: 3) That this car is streetable, so that I can drive it to the next town over (30 miles or so) without issues.
Mr. xxxxx.. Assuming you maintain it properly, you can drive it anywhere. What I can tell you is that the car you purchased is the car you will receive, and it runs very well.
.... The car has never ran since it came off their supplied transport company.
Me: 4) Is the cam solid roller or hydraulic? I do not want to wrench on the valve train. So hopefully it is hydraulic not needing valve lash adjustment.
Mr. xxxxx Hydraulic.
Me: 5) can you tell me again where it was assembled?
Mr. xxxxx RPC Customs.
.....Absolute lie. He said it was built at RPC Customs in Florida. I found out the car was built in Michigan.
Me: I just do not want to be disappointed when the car rolls off the trailer.
Mr. xxxxx Not possible.
....Really, not possible? I paid 95k for a car that will not stay started and I cannot drive.
So the email warrantee Mr. xxxxx gave me stating the car runs very well means nothing to RK Motors?
Lets clarify this statement from RK Motors.."This is a custom build vehcile based on a car which was originally built in 1967"
The car I bought is a replica of a 1967 Corvette tube chassis car built in 2013.
The concerning thing here is the lies and misrepresentations..IE engine builder not who they claimed it was, headlights not legal, etc.
This car was originally on xxxxx but I didn't purchase through xxxxx. Perhaps I should have.
Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
I really do not feel RK Motors Charlotte made a good business decision not to warrant this car when I have in writing from the President and CEO of the company that the mechanical condition of the car is prefect and the engine "runs very well" and it doesn't. Can you imagine my frustration when a 95k car arrived at my home and I can't drive it because of the mechanical issues not revealed to me?
The mechanical issues will be repaired at my expense but it is disturbing the president of the company will not stand behind his verbal and written communication of the quality of a car they were selling.
However, now that I know what I do, RK Motors Charlotte has other complaints with the BBB for similar issues with misrepresentation, false advertisement and misleading the classic car community. An internet search reveals other dissatisfied customers with no positive resolution to the problems such as I have experienced and their decision not to protect their reputation does not surprise me.
Final Business Response
We are disappointed Mr.xxxxx is not 100% satisfied with his purchase. He waived his opportunity to view the car or hire a third party inspector to provide him with an independent report.
The vehicle was sold as-is where is with no warranties implied or given. We consider this a closed issue.
PLEASE READ THIS DOCUMENT CAREFULLY. YOU ARE PURCHASING A USED, RESTORED, OR ANTIQUE VEHICLE AND THIS DOCUMENT CONTAINS IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL ASLIMITATIONS, DISCLAIMERS, AND EXCLUSIONS THAT MAY APPLY TO YOU, RK MOTORS, LLC, OR THE VEHICLE YOU ARE PURCHASING.
Year Make Body Style Vehicle Identification Number
1. Purchase Contract. All vehicle sales shall be evidenced by a written purchase contract issued by RK Motors, LLC ("Purchase Contract") which shall be deemed to incorporate these Terms and Conditions of RK Motors, LLC ("Terms and Conditions"). By signing the Purchase Contract, Buyer expressly agrees that these Terms and Conditions are the sole and exclusive terms and conditions of sale and no other terms and conditions of sale shall be effective unless expressly agreed to in a signed writing by RK Motors, LLC, notwithstanding anything to the contrary in any confirmatory memorandum, email or other document evidencing such sale.
2. Inspection. Buyer hereby acknowledges and agrees that Buyer has had a full and adequate opportunity to personally inspect and examine the Vehicle as fully as Buyer desires, and that Buyer is completely satisfied with the condition of the Vehicle. In addition, Buyer has had a full and adequate opportunity to have the Vehicle inspected by a third party inspector, as follows (please check one of the following boxes):
Third Party Inspection Refused. Buyer acknowledges and agrees that (a) Seller has made the Vehicle available as fully as desired by Buyer for an inspection by any third party inspector selected and hired by Buyer, and (b) Buyer, of Buyer's own free will, has refused to have the Vehicle inspected by a third party inspector, instead electing to purchase the Vehicle without any such professional inspection. Buyer has agreed to purchase the Vehicle "As-Is", "With All Faults" pursuant to the terms of the Purchase Contract, including these Terms and Conditions.
Third Party Inspection Performed. Buyer has elected to have the Vehicle inspected by a third party selected and hired by Buyer. RK Motors, LLC has made the Vehicle available as fully as desired by Buyer for such third party inspection at its showroom during normal business hours, or as otherwise agreed to by RK Motors, LLC. Based on the results of Buyer's third party inspection, Buyer is completely satisfied with the condition of the Vehicle and has agreed to purchase the Vehicle "As-Is", "With All Faults" pursuant to the terms of the Purchase Contract, including these Terms and Conditions.
3. Delivery. Buyer acknowledges and agrees that the Vehicle's place of delivery and tender shall be (f.o.b.) the showroom of RK Motors, LLC. Upon payment in full, Buyer may pick up the Vehicle at the showroom of RK Motors, LLC. If Buyer is unable or unwilling to do so, Buyer may, at Buyer's sole cost and expense, engage the services of a third party carrier to facilitate loading, transport and delivery of the Vehicle to Buyer. Buyer acknowledges that factors such as changes in temperature and vibrations during the transportation of a used, restored, or antique vehicle can create mechanical issues. Once the Vehicle is tendered Buyer bears all risk of loss if the Vehicle is lost, stolen, destroyed, or damaged in any way, by such third party carrier or otherwise, and RK Motors, LLC has no risk of loss whatsoever.
Disclaimer of Warranties. THE VEHICLE IS SOLD BY RK MOTORS, LLC AND PURCHASED BY BUYER "AS IS", "WITH ALL FAULTS", WITHOUT ANY WARRANTY, EXPRESS OR IMPLIED. RK MOTORS, LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES FOR MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE. THERE ARE NO WARRANTIES BEYOND THE DESCRIPTION ON THE FACE OF THE PURCHASE CONTRACT. THE BUYER WILL BEAR THE EXPENSE OF REPAIRING OR CORRECTING ANY DEFECT THAT PRESENTLY EXISTS OR MAY OCCUR IN THE VEHICLE. BUYER ACKNOWLEDGES THAT, EXCEPT AS DESCRIBED ABOVE, RK MOTORS, LLC HAS NOT MADE AND DOES NOT HEREBY MAKE, ANY REPRESENTATION OR WARRANTY, EXPRESS OR IMPLIED, WITH RESPECT TO THE TITLE, MERCHANTABILITY, CONDITION, QUALITY, DESCRIPTION, DURABILITY, OR SUITABILITY OF THE VEHICLE OR ANY OF ITS COMPONENTS.