BBB Business Review

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Consumer Complaints

BBB Accredited Business since 11/27/2012

Downer, Walters and Mitchener, P.A.

Phone: (704) 348-6700Fax: (704) 333-5248

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
11/07/2012Problems with Product / Service | Read Complaint Details
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Complaint
Failure to return phone calls in regards to pending case.
I have contacted the office several times within the past 5 months trying to get the status of my pending case. I've been told several times that my lawyer would call me back with information as to why it's taking so long to settle my case but I haven't received any call backs.

Desired Settlement
I would like for them to settle my case I got in the wreck in June 2012.

Business' Initial Response
WE have contacted Ms. ****** and feel that she has a better understanding of what we are trying to do for her and have given her steps to take to make sure she feels there is communication between her and our office.

Industry Comparison| Chart

Attorneys, Attorneys - Workers Compensation, Attorneys - DUI, Attorneys - Personal Injury & Property Damage, Attorneys - Traffic Law

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.