BBB Business Review

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This Business is not BBB Accredited

Alpine Air LLC

Phone: (704) 788-7798Fax: (704) 788-8882View Additional Phone Numbers545 Pitts School Rd Ste A, ConcordNC 28027-2961http://www.alpineairforce.comView Additional Web Addresses ! There is an alert for this business !

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BBB Accreditation

Alpine Air LLC is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered Alpine Air LLC's rating include:

  • 11 complaints filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints.

Factors that raised Alpine Air LLC's rating include:

  • Length of time business has been operating.
  • Response to 11 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

11 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Problems with Product / Service10
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 11

Additional Complaint Information

BBB files indicate that this business has a pattern of complaints concerning the service area. Specifically, complaints are alleging the improper or delayed completion of services. On May 12, 2014, Alpine Air LLC was informed of this concern and invited to discuss the pattern of complaints and determine ways in which the pattern might be alleviated. As of this date, there has been no response from the company.

Customer Reviews Summary Read customer reviews

2 Customer Reviews Customer Reviews on Alpine Air LLC

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2 Customer Reviews

Additional Information

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BBB file opened: 02/11/2011Business started: 11/24/2010
Type of Entity

Limited Liability Corporation

Contact Information
Principal: Mr. Rocky Holcomb (Owner)
Number of Employees

9

Business Category

Air Duct Cleaning

Alternate Business Names
Alpine Air Duct Cleaning, Alpine Air, Alpine Air Force

Customer Review Rating plus BBB Rating Summary

Alpine Air LLC has received 2.98 out of 5 stars based on 2 Customer Reviews and a BBB Rating of B-.

BBB Customer Review Rating plus BBB Rating Overview

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.