Better Business Bureau Report for
YMCA of Greater Richmond

Better Business Bureau Report issued November 2012
Better Business Bureau Report expires November 2014

This BBB Accredited charity meets all 20 Standards for Charity Accountability and is a Seal Holder. Find out more...

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Charity Contact Information

Name: YMCA of Greater Richmond
Address: 2 W. Franklin Street
  Richmond, VA 23220
Phone: 804-649-9622
Web Address:
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Better Business Bureau Comments

Year, State Incorporated: 1942, Virginia
Affiliates: None
Stated Purpose: The mission of the YMCA of Greater Richmond is to put Christian principles into practice through programs that build healthy spirit, mind, and body for all.

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Evaluation Conclusions


YMCA of Greater Richmond meets the 20 Standards for Charity Accountability.
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The YMCA of Greater Richmond is a non-profit charitable organization serving more than 150,000 members in 15 branch locations throughout metro Richmond and Petersburg. The region's largest childcare provider and a source for various social services, the YMCA is also known for its health and wellness, camp, youth sports and aquatics. Sliding scale fees and outreach work make the YMCA open to all.

For the fiscal year ended December 31, 2011, YMCA of Greater Richmond's program expenses were:

Healthy Living 19,647,191
Youth Development 9,186,872
Social Responsibility 1,863,239
Total Program Expenses: $30,697,302
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Chief Executive : Barry M. Taylor, President/CEO

Chair of the Board: Marilyn G. Norman, Chair
Chair's Profession / Business Affiliation: Business Professional

Board Size: 62

Paid Staff Size: 2000

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Fund Raising


Method(s) Used:

direct mail, telephone, print advertisements, grant proposals, internet, planned giving arrangements, personal requests for gifts
Fund raising costs were 51% of related contributions. (Related contributions, which totaled $4,356,491, are donations received as a result of fund raising activities.)

According to YMCA of Greater Richmond's audited financial statements for the fiscal year ending December 31, 2011, the ratio of fundraising expenses to related contributions was higher than the 35% required by Standard 9. However, the organization has provided additional information to BBB, including the existence of a capital campaign, demonstrating reasonable use of funds. Based on Wise Giving Alliance's application guidelines, BBB is comfortable reporting that YMCA of Greater Richmond meets the requirements of Standard 9.
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Tax Status


This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.
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The following information is based on YMCA of Greater Richmond's audited financial statements for the fiscal year ended December 31, 2011.

Source of Funds  
Membership Fees 21,355,977
Program Fees 11,242,578
Contributions 2,939,277
Capital Campaign Contributions 827,443
United Way Services 446,746
Rental of Facilities 215,372
Endowment Contributions 143,025
Merchadise Sales & YMCA training fees 114,676
Other Income 63,112
Investment gain/(loss) -10,572
Total Income $37,337,634


Uses of Funds as a % of Total Expenses

Programs: 83%  Fund Raising: 6%  Administrative: 10%  Other Expenses: 1%

Total income $37,337,634
Program expenses $30,697,302
Fund raising expenses 2,229,907
Administrative expenses 3,582,312
Other Expenses 275,417
Total expenses $36,784,938
Income in Excess of Expenses 552,696
Beginning net assets 50,212,365
Ending net assets 50,765,061
Total liabilities 30,184,587
Total assets $80,949,648

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Marketplace Complaints


Number of complaints processed by BBB in the past 36 months: 2

Membership Issues: 2

The organization addressed the complaint issues brought to its attention: 2

The organization did not address the complaint issues brought to its attention: 0

(These marketplace complaints involved consumers addressing member benefit or sales issues relative to YMCA of Greater Richmond's fitness memberships.  BBB has received no complaints regarding YMCA of Greater Richmond's charitable solicitations.)

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An organization may change its practices at any time without notice. A copy of this report has been shared with the organization prior to publication. It is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgment. If the report is about a charity and states the charity meets or does not meet the BBB Standards for Charity Accountability, it reflects the results of an evaluation of information and materials provided voluntarily by the charity. The name Better Business Bureau is a registered service mark of the Council of Better Business Bureaus, Inc.

This report is not to be used for fund raising or promotional purposes.

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