Better Business Bureau Report for
Goodwill of Central Virginia

Better Business Bureau Report issued September 2013
Better Business Bureau Report expires September 2015

This BBB Accredited charity meets all 20 Standards for Charity Accountability. Find out more...

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Charity Contact Information

Name: Goodwill of Central Virginia
Address: 6301 Midlothian Turnpike
  Richmond, VA 23225
Phone: 804-745-6300
Web Address:
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Better Business Bureau Comments

Year, State Incorporated: 1945, Virginia
Affiliates: None
Stated Purpose: Our mission: Our business is changing lives...helping people help themselves through the power of work.

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Evaluation Conclusions


Goodwill of Central Virginia meets the 20 Standards for Charity Accountability.
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As a non-profit organization, we help people become independent, tax-paying members of their communities, by giving them opportunity to work, earn income and enjoy a sense of pride and self-esteem. Our work and mission are focused on long-term employment solutions for persons with disabilities and individuals with social and economic disadvantages. To fund our mission, we collect donated clothing, household items, computers and automobiles to sell in our 24 retail stores, two outlets, and at our weekly auctions, and provide business enterprises to public and private businesses and government. Each business unit at Goodwill generates income, while serving as front-line training ground for the development of job skills. Over 85 percent of our revenues are channeled directly into programs to meet our local communities' needs. In 2010, Goodwill served over 18,000 individuals throughout Central Virginia and Hampton Roads through career development, training, and support services.

For the fiscal year ended December 31, 2010, Goodwill of Central Virginia's program expenses were:

Donated Goods 20,301,856
Contracts 9,340,798
Education, Training & Employment 3,660,548
Placement Services 528,169
Total Program Expenses: $33,831,371
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Chief Executive : Charles D. Layman, President & CEO

Chair of the Board: Richard S. Sutton, Chair of the Board
Chair's Profession / Business Affiliation: President, Butler Lumber Company

Board Size: 20

Paid Staff Size: 821

*Compensation includes annual salary and, if applicable, benefit plans, expense accounts, and other allowances.
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Fund Raising


Method(s) Used:

direct mail, grant proposals, internet, sales round up to nearest dollar
Fund raising costs were 2% of related contributions. (Related contributions, which totaled $7,543,490, are donations received as a result of fund raising activities.)
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Tax Status


This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.
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The following information is based on Goodwill of Central Virginia's audited financial statements - consolidated for the fiscal year ended December 31, 2010.

Source of Funds  
Sale of Donated Goods 20,174,738
Contracts 8,997,506
Public Support 7,543,490
Fees and Grants from Governmental Agencies 3,583,511
Other 397,880
Total Income $40,697,125


Uses of Funds as a % of Total Expenses

Programs: 91%  Fund Raising: Less than 1%  Administrative: 9% 

Total income $40,697,125
Program expenses $33,831,371
Fund raising expenses 172,996
Administrative expenses 3,436,021
Total expenses $37,440,388
Income in Excess of Expenses 3,256,737
Beginning net assets 15,769,660
Ending net assets 19,026,397
Total liabilities 11,148,361
Total assets $30,174,758

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