Better Business Bureau Report for

Better Business Bureau Report issued June 2014
Better Business Bureau Report expires June 2016

This BBB Accredited charity meets all 20 Standards for Charity Accountability. Find out more...

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Charity Contact Information

Address: P.O. BOX 25790
  Richmond, VA 23260
Phone: 804-358-0964
Web Address:
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Better Business Bureau Comments

Year, State Incorporated: 1987, Virginia
Affiliates: None
Stated Purpose: Stated Purpose: United by our compassion, we help our most vulnerable neighbors break the cycles of homelessness and addiction to reclaim their dignity.

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Evaluation Conclusions


CARITAS (CARITAS) meets the 20 Standards for Charity Accountability.
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CARITAS has 3 programs - CARITAS Shelter, the CARITAS Furniture Bank and CARITAS Works. CARITAS Shelter consists of 2 emergency shelter programs to serve the homeless. The Single Adult Program provides 3 meals a day, nighttime shelter and case management to single men and women year-round. Guests are sheltered at congregations in the city of Richmond and the counties of Chesterfield, Hanover and Henrico. Each site can provide shelter and meals for up to 40 men or women. The Family Focus Program is a 24-hour year-round shelter for families which includes case management. It is the only emergency program in central VA that provides shelter for 2-parent families, large families and families where the father is the custodial parent. The CARITAS Furniture Bank is Virginia’s only furniture bank and works through 95 referral partners to provide furniture and essential household items to individuals and families moving out of shelter into housing in an effort to provide stability for their transition. Last year, we furnished more than 800 households with items valued at nearly $700,000 which kept 435,000 pounds out of the landfills. The CARITAS Works program which launched in 2011 is a 5-week intensive job-readiness program designed to assist men from the homeless services system who have significant barriers to employment such as felony convictions and spotty work history, get the skills necessary to obtain and maintain sustainable employment.

For the fiscal year ended June 30, 2013, CARITAS's program expenses were:

Program Services 3,840,116
Total Program Expenses: $3,840,116
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Chief Executive : Karen J. Stanley, Chief Executive Officer

Chair of the Board: Keith Evans
Chair's Profession / Business Affiliation: Collegiate School

Board Size: 19

Paid Staff Size: 55

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Fund Raising


Method(s) Used:

Direct mail, invitations to fund raising events, print advertisements, grant proposals, & website appeals.
Fund raising costs were 6% of related contributions. (Related contributions, which totaled $3,487,327, are donations received as a result of fund raising activities.)
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The following information is based on CARITAS's audited financial statements for the fiscal year ended June 30, 2013.

Source of Funds  
Congregations, individuals and businesses 930,843
Government funding 916,195
In-kind contributions 730,435
Foundations 413,995
Program fees 336,667
United Way Service 312,630
Americorps 113,334
Special event income 69,895
Gain on beneficial interest in assets held at The Community Foundation 50,946
Realized gain on sale of investments 44,577
Miscellaneous revenue 33,609
Rental income 24,782
Investment income 7,854
Unrealized gain on investments 4,751
Total Income $3,990,513


Uses of Funds as a % of Total Expenses

Programs: 88%  Fund Raising: 5%  Administrative: 7% 

Total income $3,990,513
Program expenses $3,840,116
Fund raising expenses 225,733
Administrative expenses 314,934
Total expenses $4,380,783
Expenses in Excess of Income (390,270)
Beginning net assets 2,751,951
Other Changes in Net Assets 1,184,379
Ending net assets 3,546,060
Total liabilities 986,083
Total assets $4,532,143

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Tax Status


This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.
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Marketplace Complaints


Number of complaints processed by BBB in the past 36 months: 1

Product Issues: 1

The organization addressed the complaint issues brought to its attention: 1

The organization did not address the complaint issues brought to its attention: 0

(BBB received a marketplace complaint regarding a transaction at CARITAS Furniture Bank.  BBB has received no complaints regarding CARITAS's charitable solicitations or fundraising activities.)


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An organization may change its practices at any time without notice. A copy of this report has been shared with the organization prior to publication. It is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgment. If the report is about a charity and states the charity meets or does not meet the BBB Standards for Charity Accountability, it reflects the results of an evaluation of information and materials provided voluntarily by the charity. The name Better Business Bureau is a registered service mark of the Council of Better Business Bureaus, Inc.

This report is not to be used for fund raising or promotional purposes.

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