Better Business Bureau Report for
Books on Wheels

Better Business Bureau Report issued March 2013
Better Business Bureau Report expires March 2015

Does not meet one or more standards
This charity does not meet one or more of the 20 standards for Charity Accountability. Find out more...

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Charity Contact Information

Name: Books on Wheels
Address: 7 W. Broad Street
  Richmond, VA 23220
Phone: 804-592-4591
Web Address:
Also known as:Books, Bikes, and Beyond Thrift Store
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Better Business Bureau Comments

Year, State Incorporated: 2008, Virginia
Affiliates: None
Stated Purpose: Books on Wheels is a Richmond, Virginia based 501 (c) 3 non-profit organization that provides free books to kids in need. Books on Wheels is dedicated to promoting literacy and the importance of books being in homes at an early age. We strive to provide much needed resources to our communities that lack access to free books. In concentrating in working with youth, Books on Wheels strives to encourage young people to read and to learn skills that they can use for the rest of their lives.

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Evaluation Conclusions


Books on Wheels does not meet the following 6 Standards for Charity Accountability.

Standard 1: Oversight of Operations and Staff - Organizations shall have a board of directors that provides adequate oversight of the charity's operations and its staff. Indication of adequate oversight includes, but is not limited to, regularly scheduled appraisals of the CEO's performance, evidence of disbursement controls such as board approval of the budget, fund raising practices, establishment of a conflict of interest policy, and establishment of accounting procedures sufficient to safeguard charity finances.

Books On Wheels does not meet this Standard because its board of directors does not:

  • Review the performance of the chief executive officer at least once every two years.

Standard 4: Compensated Board Members - Not more than one or 10% (whichever is greater) directly or indirectly compensated person(s) serving as voting member(s) of the board. Compensated members shall not serve as the board's chair or treasurer.

Books On Wheels does not meet this Standard because:

  • The paid chief executive officer also serves as the chair of the board of directors.
  • The chair of the board is compensated either directly or indirectly.
  • The treasurer of the board of directors is compensated either directly or indirectly.

Standard 6: Board Policy on Effectiveness - Have a board policy of assessing, no less than every two years, the organization's performance and effectiveness and of determining future actions required to achieve its mission.

Books On Wheels does not meet this Standard because:

  • The board of directors does not have a written policy stating that, at least every two years, an appraisal be done assessing the organization’s performance and effectiveness and determining future actions required to achieve its mission.

Standard 7: Board Approval of Written Report on Effectiveness - Submit to the organization's governing body, for its approval, a written report that outlines the results of the aforementioned performance and effectiveness assessment and recommendations for future actions.

Standard 16: Annual Report - Have an annual report available to all, on request, that includes: (a) the organization's mission statement, (b) a summary of the past year's program service accomplishments, (c) a roster of the officers and members of the board of directors, (d) financial information that includes (i) total income in the past fiscal year, (ii) expenses in the same program, fund raising and administrative categories as in the financial statements, and (iii) ending net assets.

Books On Wheels does not meet this standard because:

  • The organization states it does not have an annual report covering activities conducted in the past year.

Standard 18: Privacy for Written Appeals & Internet Privacy - Address privacy concerns of donors by (a) providing in written appeals, at least annually, a means (e.g., such as a check off box) for both new and continuing donors to inform the charity if they do not want their name and address shared outside the organization, (b) providing a clear, prominent and easily accessible privacy policy on any of its websites that tells visitors (i) what information, if any, is being collected about them by the charity and how this information will be used, (ii) how to contact the charity to review personal information collected and request corrections, (iii) how to inform the charity (e.g., a check off box) that the visitor does not wish his/her personal information to be shared outside the organization, and (iv) what security measures the charity has in place to protect personal information.

In addition, the Richmond Better Business Bureau did not receive complete information and is unable to verify the organization's compliance with the following Standard for Charity Accountability: 14.
Books on Wheels meets the remaining 13 Standards for Charity Accountability.
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As a mobile operation, Books on Wheels is able to travel to many different communities in Richmond to provide our services. We concentrate in working in low-income neighborhoods with at-risk youth.

For the fiscal year ended October 31, 2011, Books on Wheels's program expenses were:

Providing books and bicycle repair 25,204
Total Program Expenses: $25,204
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Chief Executive : Shelly Briggs, Executive Director

Chair of the Board: Shelly Briggs
Chair's Profession / Business Affiliation: Executive Director

Board Size: 5

Paid Staff Size: 2

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Fund Raising


Method(s) Used:

invitations to fund raising events, internet
Fund raising costs were 16% of related contributions. (Related contributions, which totaled $3,200, are donations received as a result of fund raising activities.)
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Tax Status


This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.
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The following information is based on Books On Wheels's unaudited financial statements for the fiscal year ended October 31, 2011.

Source of Funds  
Thrift Store Sales 23,634
Contributions 2,200
Special Events 1,000
Total Income $26,834


Uses of Funds as a % of Total Expenses

Programs: 92%  Fund Raising: 2%  Administrative: 6% 

Total income $26,834
Program expenses $25,204
Fund raising expenses 500
Administrative expenses 1,499
Total expenses $27,203
Expenses in Excess of Income (369)
Beginning net assets 6,759
Ending net assets 20,194
Total liabilities 19,470
Total assets $39,664

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An organization may change its practices at any time without notice. A copy of this report has been shared with the organization prior to publication. It is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgment. If the report is about a charity and states the charity meets or does not meet the BBB Standards for Charity Accountability, it reflects the results of an evaluation of information and materials provided voluntarily by the charity. The name Better Business Bureau is a registered service mark of the Council of Better Business Bureaus, Inc.

This report is not to be used for fund raising or promotional purposes.

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