Better Business Bureau Report for
United Methodist Family Services

Better Business Bureau Report issued May 2015
Better Business Bureau Report expires May 2017

This BBB Accredited charity meets all 20 Standards for Charity Accountability. Find out more...

Find out more about this charity:

Back To Top

Charity Contact Information

Name: United Methodist Family Services
Address: 3900 West Broad Street
  Richmond, VA 23230
Phone: 804-353-4461
Web Address:
Back To Top

Better Business Bureau Comments

Year, State Incorporated: 1900, Virginia

Mission: UMFS is an unwavering champion for high-risk children and families, collaborating with communities to help them reach their full potential.

Back To Top

Evaluation Conclusions


United Methodist Family Services (UMFS) meets the 20 Standards for Charity Accountability.
Back To Top



UMFS is a social service nonprofit organization with locations throughout Virginia. For more than a century, we have been unwavering champions for high-risk kids and their families, doing whatever it takes to help them overcome obstacles and reach their potential as stable, self-sufficient and caring members of their communities. Guided by a methodology that focuses on self-mastery, we provide residential treatment for children with emotional and behavioral challenges and autism spectrum disorders, specialized education through our two Charterhouse Schools, foster care and adoption, and a range of community-based services including customized support for families in crisis, mentoring for children and teens, therapeutic day treatment in public schools, and help for teens transitioning out of foster care. Through our work, we are creating a world where caring, opportunity and generosity are passed on from generation to generation.

For the fiscal year ended June 30, 2013, UMFS's program expenses were:

Treatment foster care 7,082,903
Residential program 5,670,674
Other services 2,440,203
Adoption services 1,231,372
Total Program Expenses: $16,425,152
Back To Top



Chief Executive : Mr. I. Greg Peters, President & CEO

Chair of the Board: Mr. Bruce Whitehurst
Chair's Profession / Business Affiliation: Virginia Bankers Association, President & CEO

Board Size: 16

Paid Staff Size: 354

Back To Top

Fund Raising


Method(s) Used:

Direct mail, invitations to fund raising events, print advertisements, grant proposals, website & emails, planned giving arrangements, and cause-related marketing.
Fund raising costs were 22% of related contributions. (Related contributions, which totaled $2,051,353, are donations received as a result of fund raising activities.)
Back To Top



The following information is based on UMFS of Virginia and Subsidiaries' consolidated audited financial statements for the fiscal year ended June 30, 2013.

Source of Funds  
Treatment foster care services 7,843,052
Intensive treatment services 5,856,236
Other services income 2,814,667
Investment income - net 1,478,686
Adoption services 1,089,876
Contributions 961,477
Rental and other income 633,092
Total Income $20,677,086


Uses of Funds as a % of Total Expenses

Programs: 86%  Fund Raising: 2%  Administrative: 12% 

Total income $20,677,086
Program expenses $16,425,152
Fund raising expenses 451,646
Administrative expenses 2,243,200
Total expenses $19,119,998
Income in Excess of Expenses 1,557,088
Beginning net assets 16,694,414
Other Changes in Net Assets (16)
Ending net assets 18,251,486
Total liabilities 6,436,876
Total assets $24,688,362

Back To Top

Tax Status


This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.
Back To Top

An organization may change its practices at any time without notice. A copy of this report has been shared with the organization prior to publication. It is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgment. If the report is about a charity and states the charity meets or does not meet the BBB Standards for Charity Accountability, it reflects the results of an evaluation of information and materials provided voluntarily by the charity. The name Better Business Bureau is a registered service mark of the Council of Better Business Bureaus, Inc.

This report is not to be used for fund raising or promotional purposes.

Send to:

What is an Accredited Charity