Better Business Bureau

Charity Contact Information BBB Wise Giving Alliance Comments Programs

Tax Status Governance Fund Raising Financial

Name:	National Runaway Switchboard
Address:	3080 North Lincoln Avenue
	Chicago, IL 60657
Phone:	773-880-9860
Web Address:	www.1800RUNAWAY.org
Also known as: 1-800-RUNAWAY

National Runaway Switchboard (NRS) meets the 20 Standards for Charity Accountability.

NRS operates a confidential and anonymous 24-hour hotline, 365 days a year. The front line team of staff and volunteers receive 40 hours of training to provide non-judgmental, non-directive support. A database of over 13,000 youth and family agencies provides options for callers to access counseling, alternative housing, basic center/shelter services, alcohol/drug treatment, and child protective services. When youth call for assistance contacting their family or an agency, NRS facilitates a conference call. The front line team member stays on the line with the youth to help advocate in support of the youth. NRS offers a message service for youth who want to relay a message but are not prepared to speak with their parent. Through a partnership with Greyhound Lines, Inc., NRS helps to provide a free bus ticket home to help reunite youth with their families. Educators can receive a free copy of the NRS Runaway Prevention Curriculum, "Let’s Talk." NRS provides free educational and promotional material to individuals and organizations to distribute within their community. NRS’ website has three major goals: to direct calls to the hotline so that youth and families can receive individualized support and attention; to engage youth and families so they can receive information before a runaway episode happens; and to distribute information about NRS, youth and runaways to their communities.

For the fiscal year ended April 30, 2010, NRS's program expenses were:

Program services	1,837,216
Total Program Expenses:	$1,837,216

Chief Executive : Maureen Blaha, Executive Director

Compensation*:

$113,735

Chair of the Board: James D. Criner
Chair's Profession / Business Affiliation: Consultant to JP Morgan Chase

Board Size: 18

Paid Staff Size: 22

*May 1, 2008 - April 30, 2009 compensation includes annual salary and, if applicable, benefit plans, expense accounts, and other allowances.

Method(s) Used:

Direct mail, special events, grant proposals, Internet appeals, and membership appeals.

Fund raising costs were 22% of related contributions. (Related contributions, which totaled $558,753, are donations received as a result of fund raising activities.)

This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.

The following information is based on NRS's audited financial statements for the fiscal year ended April 30, 2010.

Source of Funds
Program service revenue-federal government agency grant	1,647,000
Contributed services	283,862
Contributions and special events	274,891
Net gain on investments	27,379
Miscellaneous	19,166
Work-study programs	6,521
Program service revenue-state agency grant	6,000
Income on investments	3,261
Total Income	$2,268,080

Uses of Funds as a % of Total Expenses

Programs: 82%  Fund Raising: 6%  Administrative: 12%

Total income				$2,268,080
	Program expenses			$1,837,216
	Fund raising expenses			123,076
	Administrative expenses			259,945
Total expenses				$2,220,237
Income in Excess of Expenses				47,843
Beginning net assets				182,195
Ending net assets				230,038
Total liabilities				167,996
Total assets				$398,034

Note: According to NRS, for the year ended April 30, 2010, the organization received in-kind contributions in the amount of $283,682 which consisted of volunteer hours ($223,374), bus fare ($52,318), and CPA ($8,170).