Better Business Bureau

Charity Contact Information BBB Wise Giving Alliance Comments Programs

Tax Status Governance Fund Raising Financial

Name:	Patient Advocate Foundation
Address:	421 Butler Farm Road
	Hampton, VA 23666
Phone:	800-532-5274
Web Address:	www.patientadvocate.org

Patient Advocate Foundation (PAF) does not meet the following Standard for Charity Accountability.

Standard 4: Compensated Board Members - Not more than one or 10% (whichever is greater) directly or indirectly compensated person(s) serving as voting member(s) of the board. Compensated members shall not serve as the board's chair or treasurer. PAF does not meet this Standard because: Two (2) members out of the 18 member board of directors (11%) are paid staff.

Patient Advocate Foundation (PAF) meets the remaining 19 Standards for Charity Accountability.

The core competency of PAF is the provision of case management services to patients throughout the country who are experiencing access to care issues. The PAF staff works with patient’s insurers, employers and/or creditors in an effort to resolve access to care, debt crisis and job retention issues that are a result of a life threatening and/or debilitating illness. PAF reports that in 2009-10, the professional case management staff directly assisted 26,309 individuals, and case managers made an average of 15.3 contacts on behalf of each patient to stakeholders in order to bring resolution to the patients’ access issues. The PAF case management division produces educational materials as well as conducts local, regional, and national outreach targeting disparate populations in an effort to educate patients about available resources. The PAF co-pay relief program provides direct financial support to insured patients who financially and medically qualify to fulfill their out-of-pocket co-payment responsibilities. PAF reports that the co-pay relief program provided assistance to 11,161 patients in 2009-10. PAF awards 10 “Scholarships for Survivors” to students whose studies were interrupted or delayed by a diagnosis of a life-threatening, chronic or debilitating illness. The organization’s offices in California and New York are also staffed by bi-lingual case managers who coordinate PAF’s National Hispanic/Latino Outreach Program. The Patient Congress is a two-day symposium held in Washington, DC to educate patients, physicians and the public on healthcare issues. Through its affiliate, PAF also lobbies public officials regarding patient advocacy issues.

For the fiscal year ended June 30, 2010, PAF's program expenses were:

Co-pay relief	12,506,046
Patient services	5,053,936
Service contract	332,963
Total Program Expenses:	$17,892,945

Chief Executive : Nancy Davenport Ennis, Founder and Chief Executive Officer

Compensation*:

$164,741

Chair of the Board: Christian Downs, Esquire
Chair's Profession / Business Affiliation: Executive Director, Association of Community Cancer Centers

Board Size: 18

Paid Staff Size: 199

*July 1, 2008 - June 30, 2009 compensation includes annual salary and, if applicable, benefit plans, expense accounts, and other allowances. Mrs. Davenport-Ennis received an additional $120,000 in compensation from PAF's sister organization, the National Patient Advocate Foundation.

Method(s) Used:

Direct mail, special events, print advertisements, grant proposals, Internet appeals, and service agreements.

Fund raising costs were 3% of related contributions. (Related contributions, which totaled $20,451,268, are donations received as a result of fund raising activities.)

This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.

The following information is based on PAF's audited financial statements for the fiscal year ended June 30, 2010.

Source of Funds
Grants	16,699,159
Co-pay relief administration	2,880,956
Investment income	528,500
Service contract	331,927
Promise of Hope	267,297
Patient Congress	204,715
Donated services and materials	136,234
Special events (net)	132,974
Private and public donations	129,933
Total Income	$21,311,695

Uses of Funds as a % of Total Expenses

Programs: 92%  Fund Raising: 4%  Administrative: 4%

Total income				$21,311,695
	Program expenses			$17,892,945
	Fund raising expenses			690,682
	Administrative expenses			862,809
Total expenses				$19,446,436
Income in Excess of Expenses				1,865,259
Beginning net assets				21,914,635
Ending net assets				23,779,894
Total liabilities				2,876,508
Total assets				$26,656,402