Better Business Bureau Report for
Volunteers of America of Kentucky

Better Business Bureau Report issued July 2010
Better Business Bureau Report expires July 2012


This BBB Accredited charity meets all 20 Standards for Charity Accountability and is a Seal Holder. Find out more...


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Charity Contact Information

Name: Volunteers of America of Kentucky
Address: 933 Goss Avenue
  Louisville, KY 40217
Phone: 502-636-0771
Web Address: www.voaky.org
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Better Business Bureau Comments

Year, State Incorporated: 1988, Kentucky
Affiliates: None
Stated Purpose: Volunteers of America of Kentucky, Inc. creates positive change in the lives of individuals and communities through a ministry of service.

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Evaluation Conclusions

              

Volunteers of America of Kentucky (VOA) meets the 20 Standards for Charity Accountability.
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Programs

              

Volunteers of America of Kentucky, Inc. offers a range of programs and services to people throughout Kentucky, Tennessee, West Virginia and Southern Indiana. Services offered in the region include: Homeless Services --Eviction Prevention Program In collaboration with Louisville Metro Housing Authority Properties and Louisville Metro Government this program enables inner-city families facing eviction the opportunity to remain in their residence until the crises have been resolved. Intermediaries advocate for residents by negotiating with project managers and referring residents to treatment and educational programs. To date 100% of the participants maintain housing six months after receiving services and 0 clients have been evicted. --Family Emergency Shelter - Louisville Since 1984 this program has provided shelter and professional services to homeless families with children. Professional staff and volunteers provide professional case management to the entire family including basic care such as shelter, clothing and food as well as more intensive services such as employment and housing counseling, support groups, life skills workshops, and tutoring. Over 70% of the families served maintain transitional or stable housing upon exiting the program. --Transitional Housing Program – Louisville This program is the second phase to our Family Emergency Shelter that provides professional case management and transitional housing to homeless families exiting the Family Emergency Shelter. Although services are very similar to the FES program, clients in the program operate more independently and focus even more on sustaining a living wage and affordable housing to end the cycle of homelessness in their family. 95% exit our program and enter into permanent housing. --Family Follow-Up - Louisville This is the third and final phase of our family homelessness continuum of services in the Louisville region. This program provides professional case management to families who have moved from a Volunteers of America emergency shelter, transitional housing or a residential recovery program into permanent housing to become stabilized in their new community and prevent their return to homelessness. Social workers assist clients with maintaining affordable living resources, group and individual counseling support and other similar services. 89% of the families who participate in this program maintain permanent housing. --Follow-Up For Success and Collaborative Housing Initiative- Louisville In collaboration with several emergency shelter and transitional housing providers through Metro Louisville, these programs each provide housing counseling and other similar services to homeless individuals and families who have successfully recovered from their chemical dependencies and/or who manage mental health concerns. Social workers employed in this program provide home-based case management for a six month period to prevent a return to homelessness. --Healing Beds - Louisville In partnership with Jewish Hospital and St. Mary’s Healthcare this program provides a dedicated room of beds for homeless men in our Shelby Men's Center and for homeless women in the Family Emergency Shelter. Healing Beds recipients are homeless or low-income individuals, who are ill and have oftentimes had medical procedures and would otherwise have to recuperate on the streets. --Family Housing Program – Lexington This scattered-site transitional housing program ends the realities of homelessness for Lexington area families by placing them into transitional housing in collaboration with the Lexington Housing Authority. This program operates on the model of establishing stable housing while simultaneously providing home-based intensive services including life-skills workshops, money management and financial literacy, and employment counseling in addition to other support services for the entire family. 85% of the families who participate in this program maintain permanent housing. --Permanent Supportive Housing – Lexington This scattered site permanent housing program ends the realties of homelessness for homeless women with disabilities and/or mental illness or who have successfully recovered from their drug and alcohol dependencies. Professional social workers provide case management including applying for disability, employment counseling, life-skills classes as well as women-centered classes such as self-esteem and surviving domestic violence. 100% of the women who participate in this program increase and maintain their income. --Homeless Veterans Reintegration Programs - West Virginia, Tennessee and Kentucky In partnership with the U.S. Department of Labor this peer led program provides homeless veterans outreach and professional case management with a focus on job attainment and retention for homeless veterans. 52% of the participants gain and maintain employment. Substance Abuse Treatment --Freedom House and Grace House - Louisville These unique licensed programs are residential programs for drug and alcohol dependent pregnant women and women with young children that allow their children to live with them while they seek treatment. These programs are designed to keep the family together and to stop the cycle of addiction in their family by providing holistic family services to both parents and children—in addition to supportive services for other family members. 99.6% of the children born while their mothers sought services at Grace House were born healthy and non-drug dependent. In FY2009, 15 babies were born healthy and non-drug dependent at Freedom House. --Maud Booth House - Louisville This licensed program provides services for alcohol and/or drug dependent homeless women, who may also be HIV positive, with young children and their children live with them while they seek services. This program works to keep the family together as the mother receives treatment and the children receive prevention and early intervention services. In addition to serving parenting women, this program also has the capacity serve single drug dependent women who may be HIV positive. 85% of the participants graduate from this program with an improved treatment status. --Third Step - Louisville In partnership with Seven Counties Services this licensed, long-term, residential program serves young men (18-45 years old) who are drug and/or alcohol dependent and have successfully completed inpatient addiction treatment and are ready for the next phase of recovery. In FY2009 29 men graduated with improved treatment status, stable employment, stable and sober living arrangements and participated in Third Step’s aftercare treatment program. --Shelby Men's Center - Louisville This licensed program provides residential, long-term treatment for homeless men who have both mental illnesses and who are drug and/or alcohol dependent. In addition to the regular recovery services all of our substance abuse programs provide, this program provides intensive psychiatric treatment. Thirteen men graduated from Shelby Men’s Center in FY2009. --Halfway Back – Louisville See Correctional Services Since 1987 this licensed, long-term, residential program has been serving homeless men who have recently been incarcerated and who are drug and/or alcohol dependent. In FY2009 52 men graduated with improved treatment status, stable employment, stable and sober living arrangements and participated in Third Step’s aftercare treatment program. --Homeless Veterans Transitional Treatment Program - Lexington In partnership with the Department of Veteran’s Affairs, this licensed residential, long term program serves homeless veterans who are alcohol and/or drug dependent. 55% of the participants left this program with improved treatment status. --Supportive Living Services - Tennessee and Indiana In a group home setting, this program provides residential services for adults with developmental disabilities and 24/7 care to allow adults with mental retardation and developmental disabilities. If we did not provide this service, these individuals are oftentimes institutionalized and would not live the quality of life they deserve. --St. James In partnership with Central Christian’s Church St. James Place and the Foundation for Affordable Housing, this program provides transitional living, outreach and supportive services with a focus on income stability and employment to homeless veterans in Lexington, KY. 100% of the participants who complete the program leave with full-time employment. Correctional Services --Halfway Back-Louisville, KY Since 1987 this licensed, long-term, residential program has been serving homeless men who have recently been incarcerated and who are drug and/or alcohol dependent. In FY2009 52 men graduated with improved treatment status, stable employment, stable and sober living arrangements and participated in Third Step’s aftercare treatment program. --Incarcerated Veterans Transitional Housing Program-Lexington, KY This non-residential outreach program provides support and referral services to incarcerated veterans reaching the end of their sentences to transition to community living and return to self-sufficiency. Out of the 45 veterans served since this program’s inception, there is only a 2% recidivism rate. --Shawnee Justice Re-investment Project-Louisville, KY In partnership with Metro Louisville Government, The Shawnee JRI Pilot Project outreach, support and referral services to individuals who are returning to the Shawnee neighborhood from the corrections system with a focus on employment stability and reducing prison recidivism rates. --Specialized Housing-Kentucky and Tennessee Provides permanent housing for income-eligible senior citizens age 62 and older on limited incomes. Health Services-Louisville, KY --HIV/AIDS Care Coordinator Program This program provides care management and referral services to persons living with HIV and AIDS in Jefferson County and the six surrounding counties. --Stop the spread of HIV Through Outreach and Prevent (S.T.O.P.)-Louisville and Lexington, KY This program provides HIV prevention education, community outreach, focus groups, and risk reduction workshops to drug users and men, women, and youth at risk in Jefferson and Fayette Counties and the surrounding 56 counties.

For the fiscal year ended June 30, 2009, VOA's program expenses were:

  
Developmental Disabilities Services 14,276,339
Homeless Services 3,171,841
Health Care Services 1,976,600
Substance Abuse Treatment 1,831,857
VOA Property Corporation of Louisville 902,459
Correctional Services 553,101
Housing 40,720
Total Program Expenses: $22,752,917
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Governance

              

Chief Executive : Jane W. Burks, President and Chief Operating Officer
Compensation*:
$170,266

Chair of the Board: Marion Gee
Chair's Profession / Business Affiliation: Director of Finance, Metropolitan Sewer District

Co-Chair of the Board : Pamela Barry

Chair's Profession / Business Affiliation: Vice President and Senior Trust Officer, PNC Bank

Board Size: 16

Paid Staff Size: 740

*Compensation includes annual salary and, if applicable, benefit plans, expense accounts, and other allowances.
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Fund Raising

              

Method(s) Used:

Fund raising methods include direct mail, telephone, invitations to fund raising events, print advertisements, television, radio, grant proposals, internet, planned giving arrangements, and the Benevon Model of Fundraising
Fund raising costs were 5% of related contributions. (Related contributions, which totaled $25,826,810, are donations received as a result of fund raising activities.)
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Tax Status

              

This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.
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Financial

              

The following information is based on the VOA’s audited financial statements for the year that ended June 30, 2009.

Ending net assets as reported below include $1,534,421 in unrestricted net assets , $538,775 in temporarily restricted net assets, and $14,611 in permanently restricted net assets.

Total assets as reported include $2,926,278 invested in property, land, and equipment, net.


Source of Funds  
Revenue and Grants from Government Agencies 23,775,498
Contributions 1,789,210
Rental Income 694,971
Miscellaneous Revenue 232,275
Special Events, Net of direct donor costs 152,355
Program Service Fees 136,177
Volunteers of America Awards and Grants 73,909
Public Support: Capital & Bequests 35,838
Total Income $26,890,233


chart



Uses of Funds as a % of Total Expenses

Programs: 86%  Fund Raising: 5%  Administrative: 7%  Other Expenses: 2%

Total income   $26,890,233
  Program expenses $22,752,917
  Fund raising expenses 1,352,750
  Administrative expenses 1,779,305
  Other Expenses 459,525
Total expenses   $26,344,497
Income in Excess of Expenses   545,736
Beginning net assets   1,903,427
Other Changes in Net Assets (361,356)
Ending net assets   2,087,807
Total liabilities   4,420,500
Total assets   $6,508,307


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