Better Business Bureau Report for
Volunteers of America of Kentucky

Better Business Bureau Report issued August 2012
Better Business Bureau Report expires August 2014

This BBB Accredited charity meets all 20 Standards for Charity Accountability and is a Seal Holder. Find out more...

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Charity Contact Information

Name: Volunteers of America of Kentucky
Address: 933 Goss Avenue
  Louisville, KY 40217
Phone: 502-636-0771
Web Address:
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Better Business Bureau Comments

Year, State Incorporated: 1988, Kentucky
Affiliates: None
Stated Purpose: Volunteers of America of Kentucky, Inc. creates positive change in the lives of individuals and communities through a ministry of service.

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Evaluation Conclusions


Volunteers of America of Kentucky (VOA) meets the 20 Standards for Charity Accountability.
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Established in 1896, Volunteers of America of Kentucky is one of the region’s oldest, largest, and most diverse human service organizations. Today, we offer more than 30 distinct social service programs in Kentucky, Tennessee, West Virginia, and Southern Indiana. Agency services include shelter for families experiencing homeless; residential substance abuse treatment; housing for seniors with low-incomes, people with mental illness, and women with disabilities; eviction prevention; employment-focused programs for veterans; care coordination for people with HIV/AIDS; HIV/AIDS prevention, education, and testing; and neighborhood-based homes for people with developmental disabilities. Last year, Volunteers of America of Kentucky served more than 8,000 people. Volunteers of America of Kentucky is a local affiliate of Volunteers of America, Inc. based in Alexandria, Virginia. Under a national charter, it provides services designed locally to address specific community needs. Volunteers of America of Kentucky is governed by a voluntary 22-member Board of Directors, President & CEO Jane W. Burks, and five vice-presidents. The organization employs a staff of more than 750 and engages approximately 560 volunteers each year. Working in partnership with local faith congregations, government agencies, businesses, individuals, and other nonprofit organizations — and supported by thousands of individual donors and volunteers — VOA seeks to meet many of the most pressing social needs in the communities that the organization serves. Programs are funded through a diverse array of funding streams, including federal, state, and local grants and contracts; private foundations; and public contributions. This affiliate provides professional, evidence-based services with compassion and common sense. In Fiscal Year 2012, nearly 86 cents of every dollar was spent on direct services.

For the fiscal year ended June 30, 2012, VOA's program expenses were:

Fostering independence 17,501,655
Promoting self sufficiency 5,819,375
Encouraging positive development 12,500
Total Program Expenses: $23,333,530
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Chief Executive : Jane W. Burks, President and CEO

Chair of the Board: Lisa DeJaco
Chair's Profession / Business Affiliation: Attorney

Board Size: 25

Paid Staff Size: 708

*Compensation includes annual salary and, if applicable, benefit plans, expense accounts, and other allowances.
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Fund Raising


Method(s) Used:

Methods of fund raising include direct mail, telephone, invitations to fund raising events, print advertisements, television, radio, grant proposals, internet, and planned giving arrangements.
Fund raising costs were 10% of related contributions. (Related contributions, which totaled $10,010,404, are donations received as a result of fund raising activities.)
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Tax Status


This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.
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The following information is based on VOA's audited financial statements for the fiscal year ended June 30, 2012.

Ending net assets as reported below include $4,261,880 in unrestricted net assets , $1,703,612 in temporarily restricted net assets, and $29,965 in permanently restricted net assets.

Total assets as reported include $4,440,257 invested in property, land, and equipment, net.

Source of Funds  
Revenue and grants from government agencies 23,249,318
Contributions and special event revenue 3,380,208
Nonoperating gains (losses) and other income 1,735,991
Program service fees 838,292
Miscellaneous revenue 278,939
Rental income 236,126
Total Income $29,718,874


Uses of Funds as a % of Total Expenses

Programs: 85%  Fund Raising: 4%  Administrative: 9%  Other Expenses: 2%

Total income $29,718,874
Program expenses $23,333,530
Fund raising expenses 1,008,941
Administrative expenses 2,363,755
Other Expenses 569,292
Total expenses $27,275,518
Income in Excess of Expenses 2,443,356
Beginning net assets 3,552,101
Ending net assets 5,995,457
Total liabilities 3,360,662
Total assets $9,356,119

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An organization may change its practices at any time without notice. A copy of this report has been shared with the organization prior to publication. It is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgment. If the report is about a charity and states the charity meets or does not meet the BBB Standards for Charity Accountability, it reflects the results of an evaluation of information and materials provided voluntarily by the charity. The name Better Business Bureau is a registered service mark of the Council of Better Business Bureaus, Inc.

This report is not to be used for fund raising or promotional purposes.

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