Better Business Bureau Report for
St. John Center

Better Business Bureau Report issued October 2014
Better Business Bureau Report expires October 2016

This BBB Accredited charity meets all 20 Standards for Charity Accountability. Find out more...

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Charity Contact Information

Name: St. John Center
Address: 700 E. Muhammad Ali Boulevard
  Louisville, KY 40202
Phone: 502-568-6758
Web Address:
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Better Business Bureau Comments

Year, State Incorporated: 1988, Kentucky
Affiliates: None
Stated Purpose: Since it first opened its doors in 1986, St. John Center, Inc. has provided safety and social services for homeless men in Louisville. It meets its mission by implementing three complementary programs: the emergency day shelter and social services center and the permanent supportive housing program. St. John Center is a high-volume shelter. Staff develop relationships that support and encourage clients to seek further mental health counseling, substance abuse rehabilitation, or pursue housing options. The day shelter offers the first step; the social services and additional programming offer the next steps - consistent opportunities for homeless men to move along a continuum from homelessness to greater self-sufficiency. St. John Center offers self-sufficiency services, referrals, material aid, and case management. Additionally, the shelter is a primary outreach site for --- • Veteran’s Administration (transitional and permanent housing); • Coalition for the Homeless' Common Assessment Team (permanent housing); • Phoenix Health Center (medical, mental health, dental, and social services); and • Legal Aid Society (disability benefits).

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Evaluation Conclusions


St. John Center meets the 20 Standards for Charity Accountability.
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In fiscal year 2013-2014, St. John Center served 1830 men who visited the shelter 60,911 times, an average of 170 men a day. 20% of clients are veterans. An estimated 17% are chronically homeless. In June 2014: - 674 men visited 5,145 times - 211 different men were provided with 442 service transactions with social services staff - 160 men received self-sufficiency services (Homeless Verification, ID’s, food stamps, etc) - 53 men received referrals - 18 men provided with material aid (long distance phone calls, small clothing items) St. John Center uses the Housing First model to implement its permanent supportive housing program (PSH) which works with 70 clients. All clients are chronically homeless at entry, having been homeless for years and presenting at least one disabling condition, but multiple issues are common. To address these needs the program offers both intensive case management and access to additional support services. The Housing Counseling program provided counseling to 250 men in fiscal year 2013-2014, and successfully housed 23 men. This program seeks out the men who do not qualify for the PSH program for various reasons and finds resources to get them into housing.

For the fiscal year ended June 30, 2013, St. John Center's program expenses were:

Day Center 386,799
Housing case management 292,468
Residential treatment 73,652
Total Program Expenses: $752,919
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Chief Executive : Maria Price, Executive Director

Chair of the Board: Joe Smith
Chair's Profession / Business Affiliation: Vice President of Global Sales & Development - Papa John's

Board Size: 20

Paid Staff Size: 20

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Fund Raising


Method(s) Used:

Methods of fund raising include direct mail, invitations to fund raising events, radio, grant proposals, internet, and planned giving arrangements.
Fund raising costs were 32% of related contributions. (Related contributions, which totaled $734,971, are donations received as a result of fund raising activities.)
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Tax Status


This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.
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The following information is based on St. John Center's audited financial statements for the fiscal year ended June 30, 2013.

Ending net assets as reported below include $1,624,567 in unrestricted net assets and $114,024 in temporarily restricted net assets.

Total assets as reported include $593,709 invested in property, land, and equipment.

Source of Funds  
Contributions 404,827
Net assets released from restriction 374,641
Fundraising Events 188,594
Grants 141,550
Interest and dividends 15,387
Realized gain (loss) on investments 10,022
Unrealized gain on investments 403
Miscellaneous 23
Total Income $1,135,447


Uses of Funds as a % of Total Expenses

Programs: 69%  Fund Raising: 22%  Administrative: 9% 

Total income $1,135,447
Program expenses $752,919
Fund raising expenses 238,436
Administrative expenses 97,950
Total expenses $1,089,305
Income in Excess of Expenses 46,142
Beginning net assets 1,598,425
Other Changes in Net Assets 94,024
Ending net assets 1,738,591
Total liabilities 49,490
Total assets $1,788,081

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An organization may change its practices at any time without notice. A copy of this report has been shared with the organization prior to publication. It is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgment. If the report is about a charity and states the charity meets or does not meet the BBB Standards for Charity Accountability, it reflects the results of an evaluation of information and materials provided voluntarily by the charity. The name Better Business Bureau is a registered service mark of the Council of Better Business Bureaus, Inc.

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