Better Business Bureau Report for
Operation Care, Inc.

Better Business Bureau Report issued December 2015
Better Business Bureau Report expires December 2017

This BBB Accredited charity meets all 20 Standards for Charity Accountability and is a Seal Holder. Find out more...

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Charity Contact Information

Name: Operation Care, Inc.
Address: 708 Main Street
  Shelbyville, KY 40065
Phone: 502-633-1965
Web Address:
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Better Business Bureau Comments

Year, State Incorporated: 1992, Kentucky
Affiliates: None
Stated Purpose: Operation Care is a Christian ministry that seeks to provide for the physical, spiritual, emotional, and social well-being of people in need in a loving, compassionate environment in the name of Jesus Christ.

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Evaluation Conclusions


Operation Care, Inc. meets the 20 Standards for Charity Accountability.
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Operation Care's programs and services include: Our Omega House provides the first level of transitional housing for women and children who are homeless due to eviction, job loss, divorce, or domestic abuse. This housing level provides individual rooms for each woman sheltered and a community living room, kitchen, and bathrooms. Once a woman enters Omega House, she begins our Forward Motion program. In this program we offer programs with guidelines and accountability for bringing positive changes to the lives of the women we serve. Our Hall Manor facility provides a second level of transitional housing for those women whom we deem ready to advance to more independent living (along with their children, if any). Residents in Hall Manor continue in our Forward Motion program, becoming increasingly accountable for making progress towards self-sufficiency. Our Encore Shop thrift store/Helps Program provides basic necessities such as personal hygiene products, clothes, furniture, household goods, food, school supplies, and diapers to families with profound need. Thrift store sale proceeds are used to fund our entire operation, including our housing, helps, and medical program. Our Mercy Medical Clinic offers free primary health care, lab tests,medications, and dental care (except for requesting a co-pay of $10) to anyone who is uninsured and financially disadvantaged. The clinic is open 5 days a week. Operation Care also provides food, clothing, and furniture to males and females in need of emergency assistance.

For the fiscal year ended December 31, 2014, Operation Care, Inc.'s program expenses were:

Medical Program 487,917
Helps Program 387,566
Housing Program 121,377
Total Program Expenses: $996,860
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Chief Executive : Jennifer Deckeer, Executive Director

Chair of the Board: Charles Ashby
Chair's Profession / Business Affiliation: Small Business Owner

Co-Chair of the Board : Teresa Barnes

Chair's Profession / Business Affiliation: Realtor

Board Size: 14

Paid Staff Size: 9

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Fund Raising


Method(s) Used:

Methods of fund raising include direct mail, telephone, invitations to fund raising events, print advertisements, radio, grant proposals, internet, and planned giving arrangements.

In addition, Operation Care is a Metro United Way member agency.

Fund raising costs were 3% of related contributions. (Related contributions, which totaled $974,238, are donations received as a result of fund raising activities.)
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Tax Status


This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.
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The following information is based on Operation Care, Inc.'s audited financial statements for the fiscal year ended December 31, 2014.

Ending net assets as reported below include $685,646 in unrestricted net assets and $30,767 in temporarily restricted net assets.

Total assets as reported above include $801,979 in property and equipment, net

Source of Funds  
Donated services - medical professionals 203,214
Contributed revenue - donated goods 201,831
Retail Sales in thrift store 180,213
Donated medications 141,739
Contributions 132,337
Program fees 92,044
Grants 58,218
Fundraising 31,136
Donated vehicles 20,600
Gain on sale of assets 19,307
Rental Income 13,747
Donated furniture, equipment and supplies 4,950
Other 4,586
Investment Income 77
Total Income $1,103,999


Uses of Funds as a % of Total Expenses

Programs: 92%  Fund Raising: 3%  Administrative: 5% 

Total income $1,103,999
Program expenses $996,860
Fund raising expenses 34,064
Administrative expenses 56,326
Total expenses $1,087,250
Income in Excess of Expenses 16,749
Beginning net assets 699,664
Ending net assets 716,413
Total liabilities 347,132
Total assets $1,063,545

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An organization may change its practices at any time without notice. A copy of this report has been shared with the organization prior to publication. It is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgment. If the report is about a charity and states the charity meets or does not meet the BBB Standards for Charity Accountability, it reflects the results of an evaluation of information and materials provided voluntarily by the charity. The name Better Business Bureau is a registered service mark of the Council of Better Business Bureaus, Inc.

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