Better Business Bureau Report for
Custom Quality Services

Better Business Bureau Report issued May 2011
Better Business Bureau Report expires May 2013


This BBB Accredited charity meets all 20 Standards for Charity Accountability and is a Seal Holder. Find out more...


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Charity Contact Information

Name: Custom Quality Services
Address: 3401 Jewell Avenue
  Louisville, KY 40212
Phone: 502-772-7383
Web Address: www.customqualityservices.com
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Better Business Bureau Comments

Year, State Incorporated: 1979, Kentucky
Affiliates: None
Stated Purpose: Custom Quality Services (CQS) employs individuals, including individuals with disabilities, and trains them to do productive work in normalized work environments. With this workforce in place, the company provides businesses with parts assembly, premium fulfillment, and point-of-sale display assembly at reasonable cost and guaranteed on-time deliveries.

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Evaluation Conclusions

               

Custom Quality Services (CQS) meets the 20 Standards for Charity Accountability.
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Programs

               

Custom Quality Services (CQS) is a company that provides light assembly, packaging, premium fulfillment, and point-of-sale display assembly at reasonable costs and guaranteed on-time deliveries. This assembly and packaging work provides job opportunities to individuals, including individuals with disabilities, and provides them with a normalized yet supportive work environment. Individuals who work at CQS are continuously trained on new jobs, given opportunities to grow in their jobs, and learn transferable skills. This prepares them for job opportunities and creates a venue to mainstream them into the community.

For the fiscal year ended May 31, 2011, CQS's program expenses were:

  
Services 2,681,603
Total Program Expenses: $2,681,603
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Governance

               

Chief Executive : Phil Berry, President/CEO
Compensation*:

Chair of the Board: Nelson Auge
Chair's Profession / Business Affiliation: President, Kelley Technical Coatings, Inc

Board Size: 9

Paid Staff Size: 130

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Fund Raising

               

Method(s) Used:

The agency's primary source of revenue is from the sale of products and services. In addition to the sale of products and services, the agency also generates grant and special event income.

In addition, Custom Quality Services is a Metro United Way participating agency.
Fund raising costs were 13% of related contributions. (Related contributions, which totaled $269,000, are donations received as a result of fund raising activities.)
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Tax Status

               

This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.
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Financial

               

The following information is based on the agency’s audited financial statements for the year that ended May 31, 2011.

Ending net assets as reported below are unrestricted net assets.

Total assets as reported include $1,818,801 invested in property, land, and equipment, less accumulated depreciation.


Source of Funds  
Sales 2,451,083
Rental income 461,299
Janitorial income 337,700
Contributions 143,758
Grants 125,242
Interest income 679
Total Income $3,519,761


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Uses of Funds as a % of Total Expenses

Programs: 79%  Fund Raising: 1%  Administrative: 20% 

Total income   $3,519,761
  Program expenses $2,681,603
  Fund raising expenses 36,038
  Administrative expenses 681,985
 
Total expenses   $3,399,626
Income in Excess of Expenses   120,135
Beginning net assets   212,742
Ending net assets   332,877
Total liabilities   1,958,534
Total assets   $2,291,411

This report was originally issued in May 2011. Financial information in the report was updated in March 2012.

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An organization may change its practices at any time without notice. A copy of this report has been shared with the organization prior to publication. It is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgment. If the report is about a charity and states the charity meets or does not meet the BBB Standards for Charity Accountability, it reflects the results of an evaluation of information and materials provided voluntarily by the charity. The name Better Business Bureau is a registered service mark of the Council of Better Business Bureaus, Inc.

This report is not to be used for fund raising or promotional purposes.

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