Better Business Bureau Report for
Hosparus Barren River, Central Kentucky, Louisville and Southern Indiana

Better Business Bureau Report issued December 2013
Better Business Bureau Report expires July 2016

This BBB Accredited charity meets all 20 Standards for Charity Accountability and is a Seal Holder. Find out more...

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Charity Contact Information

Name: Hosparus Barren River, Central Kentucky, Louisville and Southern Indiana
Address: 3532 Ephraim McDowell Drive
  Louisville, KY 40205-3224
Phone: 502-456-6200
Web Address:
Also known as:Hospice & Palliative Care of Louisville
Hospice & Palliative Care of Central Kentucky
Hospice & Palliative Care of Southern Indiana
The Hospice Institute
Bridges Center
Alliance of Community Hospices
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Better Business Bureau Comments

Year, State Incorporated: 1977, Kentucky
Affiliates: 6200 LLC
Stated Purpose: For more than 35 years, Hosparus, a fully accredited non-profit hospice organization, has provided care, comfort and counseling for people facing life-limiting illnesses in Kentucky and Southern Indiana. Hosparus cares for more than 6,000 patients and their families each year in 33 counties. Our team of healthcare professionals and volunteers provide: • pain control • control of symptoms such as nausea, vomiting, shortness of breath and restlessness • medication management • personal care such as bathing, skin care and light housekeeping • counseling and spiritual care. All services are delivered wherever a patient calls home: a family residence, a nursing home, an assisted living facility, an inpatient unit, or a hospital. For more information, visit To reach the agency's 24-hour care line, call 800-264-0521.

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Evaluation Conclusions


Hosparus Barren River, Central Kentucky, Louisville and Southern Indiana meets the 20 Standards for Charity Accountability.
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Hospice services include: --pain and symptom control --medication management --personal care --emotional and spiritual support --counseling --speech, physical, occupational and other therapies related to terminal diagnosis --bereavement care. Hospice care refers to care aimed at relieving suffering when a cure is not expected. It involves treatments that enhance a patient's comfort and improve the quality of the patient's life. Anyone with any terminal diagnosis with a six-month expected prognosis can access hospice care. Hosparus accepts referrals 24 hours daily. Hosparus caregivers include medical doctors, nurses, certified nursing assistants, social workers, expressive therapists, chaplains, bereavement counselors, support staff, and volunteers, and who provide compassionate end-of-life medical treatment, and emotional and spiritual support. Programs include: Inpatient Care--Hosparus operates an inpatient care center at the Norton Healthcare Pavilion, 315 East Broadway Louisville, KY (25 beds). Pediatric Care--Hosparus Pediatric Team, "Kourageous Kids", annually provides the highest standard of hospice care for more than 70 seriously ill children annually. Bereavement Care--The Grief Counseling Center, with offices in Louisville, Elizabethtown and Southern Indiana, offers the region's most comprehensive programs and services for children, adolescents, adults, and families who are struggling with loss. The Hosparus Center for Performance Excellence provides a network of education and research that seeks to relieve pain, provide comfort, and enhance quality of life for those experiencing life-limiting illness or significant loss. A partial list of educational offerings includes advanced directives, cultural concerns in palliative care, creating rituals, death and dying, dementia and the hospice patient, and pain and symptom control.

For the fiscal year ended December 31, 2012, Hosparus Barren River, Central Kentucky, Louisville and Southern Indiana's program expenses were:

Hospice Care 44,053,928
Marketing & Educational Outreach 2,107,889
Total Program Expenses: $46,161,817
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Chief Executive : Phil Marshall, President & CEO

Chair of the Board: Roger Harbeson
Chair's Profession / Business Affiliation: Partner-CPA, Monroe Shine

Board Size: 19

Paid Staff Size: 522

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Fund Raising


Method(s) Used:

Methods of fund raising include direct mail, invitations to fund raising events, print advertisements, television, radio, grant proposals, internet, planned giving arrangements, Memorials, and Honorariums.

In addition, Hosparus Barren River, Central Kentucky, Louisville and Southern Indiana is a Metro United Way member agency.

Fund raising costs were 33% of related contributions. (Related contributions, which totaled $3,253,152, are donations received as a result of fund raising activities.)
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Tax Status


This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.
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The following information is based on Hosparus Barren River, Central Kentucky, Louisville and Southern Indiana's audited financial statements - consolidated for the fiscal year ended December 31, 2012.

Ending net assets as reported below include $27,168,843 in unrestricted net assets, $1,723,962 in temporarily restricted net assets, and $1,069,534 in permanently restricted net assets.

Unrestricted net assets include $18,131,537 in unrestricted net assets and $9,037,306 in a Board designated endowment.

Total assets as reported include $11,718,810 invested in property and equipment, net.

Source of Funds  
Medicare 42,001,156
Medicaid 7,803,240
Private Insurance 6,035,404
Contributions 1,893,835
Net Assets released from Restriction used for Capital Expenditures 1,288,445
Passport 1,202,701
Other Revenue 643,268
Net Assets Released from Restrictions-Operations 640,365
Investment Income 427,357
Fundraising Events 381,446
Net Unrealized Gains(Losses) on Investments 364,884
Loss on Disposal of property & equipment -205,070
Contractual Allowances -1,389,503
Total Income $61,087,528


Uses of Funds as a % of Total Expenses

Programs: 83%  Fund Raising: 2%  Administrative: 15% 

Total income $61,087,528
Program expenses $46,161,817
Fund raising expenses 1,068,795
Administrative expenses 8,462,504
Total expenses $55,693,116
Income in Excess of Expenses 5,394,412
Beginning net assets 25,400,763
Other Changes in Net Assets (832,836)
Ending net assets 29,962,339
Total liabilities 10,311,183
Total assets $40,273,522

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