Better Business Bureau Report for
ElderServe, Inc.

Better Business Bureau Report issued December 2014
Better Business Bureau Report expires December 2016

This BBB Accredited charity meets all 20 Standards for Charity Accountability and is a Seal Holder. Find out more...

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Charity Contact Information

Name: ElderServe, Inc.
Address: 300 East Market Street, Suite 190
  Louisville, KY 40202
Phone: 502-587-8673
Web Address:
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Better Business Bureau Comments

Year, State Incorporated: 1962, Kentucky
Affiliates: None
Stated Purpose: The mission of ElderServe is to empower older adults to live independently with dignity.

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Evaluation Conclusions


ElderServe, Inc. meets the 20 Standards for Charity Accountability.
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ElderServe offers a wide variety of support services designed to enable seniors to maintain their independence and feelings of self-worth and to promote seniors living in their own homes for as long as possible. These services include Social Services, TeleCare, HomeCare, Crime Victim Services, Adult Day, Health Promotion, Senior Companions, CATCH Healthy Habits and other group and individual services.

For the fiscal year ended June 30, 2015, ElderServe, Inc.'s program expenses were:

Social Services 1,849,891
Social Development 817,148
Total Program Expenses: $2,667,039
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Chief Executive : Julie Guenthner, Chief Executive Officer

Chair of the Board: Brian Lower
Chair's Profession / Business Affiliation: Director, Healthcare Payment Integrity, Trover Solutions

Board Size: 25

Paid Staff Size: 89

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Fund Raising


Method(s) Used:

Methods of fund raising include direct mail, invitations to fund raising events, print advertisements, grant proposals, and internet appeals.

In addition, ElderServe is a Metro United Way member agency.

Fund raising costs were 3% of related contributions. (Related contributions, which totaled $2,523,780, are donations received as a result of fund raising activities.)
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Tax Status


This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.
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The following information is based on ElderServe, Inc.'s audited financial statements for the fiscal year ended June 30, 2015.

Ending net assets as reported below include $1,380,781 in unrestricted net assets and $284,108 in temporarily restricted net assets.

Total assets as reported include $161,607 invested in property and equipment, net.

Source of Funds  
Federal and State government grants 1,484,507
Program fees 439,492
Contributions 409,513
Metro United Way 256,141
Other grants 101,952
Other in-kind contributions 87,661
Fundraising 79,805
Local government grants 76,700
Realized gain on investments 29,724
In-kind facilities 27,501
Investment Income 26,261
Miscellaneous 18,983
Unrealized gain/loss on investments -41,487
Total Income $2,996,753


Uses of Funds as a % of Total Expenses

Programs: 91%  Fund Raising: 3%  Administrative: 6% 

Total income $2,996,753
Program expenses $2,667,039
Fund raising expenses 85,473
Administrative expenses 172,711
Total expenses $2,925,223
Income in Excess of Expenses 71,530
Beginning net assets 1,593,359
Ending net assets 1,664,889
Total liabilities 313,787
Total assets $1,978,676

This report was originally issued in December 2014. Financial information was updated in March 2016.

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An organization may change its practices at any time without notice. A copy of this report has been shared with the organization prior to publication. It is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgment. If the report is about a charity and states the charity meets or does not meet the BBB Standards for Charity Accountability, it reflects the results of an evaluation of information and materials provided voluntarily by the charity. The name Better Business Bureau is a registered service mark of the Council of Better Business Bureaus, Inc.

This report is not to be used for fund raising or promotional purposes.

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