Better Business Bureau Report for
ElderServe, Inc.

Better Business Bureau Report issued December 2014
Better Business Bureau Report expires December 2016

This BBB Accredited charity meets all 20 Standards for Charity Accountability and is a Seal Holder. Find out more...

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Charity Contact Information

Name: ElderServe, Inc.
Address: 300 East Market Street, Suite 190
  Louisville, KY KY 40202
Phone: 502-587-8673
Web Address:
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Better Business Bureau Comments

Year, State Incorporated: 1962, Kentucky
Affiliates: None
Stated Purpose: The mission of ElderServe is to empower older adults to live independently with dignity.

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Evaluation Conclusions


ElderServe, Inc. meets the 20 Standards for Charity Accountability.
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ElderServe offers a wide variety of support services designed to enable seniors to maintain their independence and feelings of self-worth and to promote seniors living in their own homes for as long as possible. These services include Social Services, TeleCare, HomeCare, Crime Victim Services, Adult Day, Health Promotion, Senior Companions, CATCH Healthy Habits and other group and individual services.

For the fiscal year ended June 30, 2014, ElderServe, Inc.'s program expenses were:

Social Services 1,785,466
Social Development 619,207
Total Program Expenses: $2,404,673
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Chief Executive : Julie Guenthner, Chief Executive Officer

Chair of the Board: Brian Lower
Chair's Profession / Business Affiliation: Director, Healthcare Payment Integrity, Trover Solutions

Board Size: 25

Paid Staff Size: 89

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Fund Raising


Method(s) Used:

Methods of fund raising include direct mail, invitations to fund raising events, print advertisements, grant proposals, and internet appeals.

In addition, ElderServe is a Metro United Way member agency.

Fund raising costs were 4% of related contributions. (Related contributions, which totaled $2,305,596, are donations received as a result of fund raising activities.)
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Tax Status


This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.
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The following information is based on ElderServe, Inc.'s audited financial statements for the fiscal year ended June 30, 2014.

Ending net assets as reported below include $1,302,127 in unrestricted net assets and $291,232 in temporarily restricted net assets.

Total assets as reported include $61,674 invested in property and equipment, net.

Source of Funds  
Federal and State government grants 1,321,162
Program fees 459,826
Contributions 359,439
Metro United Way 252,994
In-kind facilities 110,000
Other grants 92,581
Local government grants 91,400
Fundraising 56,285
Unrealized gain on investments 47,226
Investment Income 28,331
Realized gain on investments 26,846
Other in-kind contributions 21,735
Miscellaneous 5,600
Total Income $2,873,425


Uses of Funds as a % of Total Expenses

Programs: 90%  Fund Raising: 4%  Administrative: 6% 

Total income $2,873,425
Program expenses $2,404,673
Fund raising expenses 99,618
Administrative expenses 151,750
Total expenses $2,656,041
Income in Excess of Expenses 217,384
Beginning net assets 1,375,975
Ending net assets 1,593,359
Total liabilities 228,786
Total assets $1,822,145

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This report is not to be used for fund raising or promotional purposes.

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