Better Business Bureau Report for
Ronald McDonald House of Houston, Inc.

Better Business Bureau Report issued January 2012
Better Business Bureau Report expires January 2013


This BBB Accredited charity meets all 20 Standards for Charity Accountability and is a Seal Holder. Find out more...


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Charity Contact Information

Name: Ronald McDonald House of Houston, Inc.
Address: 1907 Holcombe Boulevard
  Houston, TX 77030
Phone: 713-795-3500
Web Address: www.rmhhouston.org
Also known as:Houston's Ronald McDonald House
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Better Business Bureau Comments

Year, State Incorporated: 1978, Texas
Affiliates: None
Stated Purpose: Ronald McDonald House of Houston offers a home away from home for families with children being treated at Texas Medical Center member institutions for cancer and other serious illnesses. Ronald McDonald House also supports pediatric cancer research.

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Evaluation Conclusions

               

This organization is a Charity Partner of the Better Business Bureau of Houston and South Texas.
Ronald McDonald House of Houston, Inc. meets the 20 Standards for Charity Accountability.
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Programs

               

The Ronald McDonald House of Houston provides residential services to the families of children undergoing treatment for cancer and other serious illnesses at the Texas Medical Center. This organization maintains and offers a 50-bedroom House on Holcombe Boulevard and a 20-bedroom House inside Texas Children's for families that have children in the Intensive Care Units. There are also two family rooms inside Texas Children's, one on the inpatient floor and one in the Texas Children's Cancer Center's Outpatient Clinic. In 2006, the organization opened a 14-bedroom space inside Memorial Hermann Children's Hospital.

For the fiscal year ended December 31, 2010, Ronald McDonald House of Houston, Inc.'s program expenses were:

  
Total: 2,708,689
Total Program Expenses: $2,708,689
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Governance

               

Chief Executive : Leslie Bourne, Executive Director
Compensation*:
 $115,000

Chair of the Board: Philip Tenebaum
Chair's Profession / Business Affiliation: Mercer

Board Size: 45

Paid Staff Size: 37

*Compensation includes annual salary and, if applicable, benefit plans, expense accounts, and other allowances.
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Fund Raising

               

Method(s) Used:

direct mail, invitations to fund raising events, print advertisements, grant proposals, internet
Fund raising costs were 13% of related contributions. (Related contributions, which totaled $3,947,356, are donations received as a result of fund raising activities.)
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Tax Status

               

This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.
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Financial

               

The following information is based on Ronald McDonald House of Houston, Inc.'s audited financial statements for the fiscal year ended December 31, 2010.

Source of Funds  
Special events 1,809,104
Contributions 1,546,708
Support form Houston House Foundation 500,000
House occupancy fees 476,620
In-kind contributions 91,544
Investment return 38,408
Direct donor benefit costs -428,462
Total Income $4,033,922


chart



Uses of Funds as a % of Total Expenses

Programs: 76%  Fund Raising: 14%  Administrative: 10% 

Total income   $4,033,922
  Program expenses $2,708,689
  Fund raising expenses 510,947
  Administrative expenses 375,406
 
Total expenses   $3,595,042
Income in Excess of Expenses   438,880
Beginning net assets   10,656,556
Ending net assets   11,095,436
Total liabilities   360,511
Total assets   $11,455,947


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Complaints

               

When considering complaint information, please take into account the business's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 1 complaint(s) about this business in the last 36 months, our standard reporting period. Of the total 1 complaint(s) closed in the last 36 months, 0 were closed in the last 12 months.

These complaints concerned:

1   regarding Service Issues

 

These complaints were closed as:

1   Resolved
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An organization may change its practices at any time without notice. A copy of this report has been shared with the organization prior to publication. It is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgment. If the report is about a charity and states the charity meets or does not meet the BBB Standards for Charity Accountability, it reflects the results of an evaluation of information and materials provided voluntarily by the charity. The name Better Business Bureau is a registered service mark of the Council of Better Business Bureaus, Inc.

This report is not to be used for fund raising or promotional purposes.

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