Better Business Bureau Report for
Ronald McDonald House of Houston, Inc.

Better Business Bureau Report issued February 2013
Better Business Bureau Report expires February 2014


This BBB Accredited charity meets all 20 Standards for Charity Accountability and is a Seal Holder. Find out more...


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Charity Contact Information

Name: Ronald McDonald House of Houston, Inc.
Address: 1907 Holcombe Boulevard
  Houston, TX 77030
Phone: 713-795-3500
Web Address: www.rmhhouston.org
Also known as:Houston's Ronald McDonald House
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Better Business Bureau Comments

Year, State Incorporated: 1978, Texas
Affiliates: None
Stated Purpose: Houston’s Ronald McDonald House offers a home away from home providing care, compassion and hope to families with seriously ill children being treated in Texas Medical Center member institutions.

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Evaluation Conclusions

               

Ronald McDonald House of Houston, Inc. meets the 20 Standards for Charity Accountability.
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Programs

               

The Ronald McDonald House of Houston provides residential services to the families of children undergoing treatment for cancer and other serious illnesses at the Texas Medical Center. This organization maintains and offers a 50-bedroom House on Holcombe Boulevard and a 20-bedroom House inside Texas Children's for families that have children in the Intensive Care Units. There are also two family rooms inside Texas Children's, one on the inpatient floor and one in the Texas Children's Cancer Center's Outpatient Clinic. In 2006, the organization opened a 14-bedroom space inside Memorial Hermann Children's Hospital.

For the fiscal year ended December 31, 2011, Ronald McDonald House of Houston, Inc.'s program expenses were:

  
Total: 2,694,285
Total Program Expenses: $2,694,285
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Governance

               

Chief Executive : Leslie Bourne, Executive Director
Compensation*: 
 $125,000

Chair of the Board: W. Greg Looser
Chair's Profession / Business Affiliation: Pride International, Inc.

Board Size: 40

Paid Staff Size: 40

*Compensation includes annual salary and, if applicable, benefit plans, expense accounts, and other allowances.
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Fund Raising

               

Method(s) Used:

direct mail, invitations to fund raising events, print advertisements, grant proposals, internet
Fund raising costs were 15% of related contributions. (Related contributions, which totaled $3,115,271, are donations received as a result of fund raising activities.)
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Tax Status

               

This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.
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Financial

               

The following information is based on Ronald McDonald House of Houston, Inc.'s audited financial statements for the fiscal year ended December 31, 2011.

Source of Funds  
Contributions 1,883,534
Special events 621,902
Suport from Houston House Foundation 498,500
House occupancy fees 444,950
In-kind contributions 111,335
Investment return 71,528
Direct donor benefit costs -84,361
Total Income $3,547,388


chart



Uses of Funds as a % of Total Expenses

Programs: 76%  Fund Raising: 13%  Administrative: 11% 

Total income $3,547,388
Program expenses $2,694,285
Fund raising expenses 475,765
Administrative expenses 397,824
Total expenses $3,567,874
Expenses in Excess of Income (20,486)
Beginning net assets 11,095,436
Ending net assets 11,074,950
Total liabilities 326,735
Total assets $11,401,685


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Complaints

               

1 complaint(s) closed with BBB in the last 3 years. 0 complaint(s) closed in the last 12 months.

These complaints have been classified as:

  • 1 complaint(s) involving Problems with Product/Service

These complaints were resolved as:

  • BBB found business made good faith effort to resolve complaint but customer not satisfied with business response (1 complaint)
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An organization may change its practices at any time without notice. A copy of this report has been shared with the organization prior to publication. It is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgment. If the report is about a charity and states the charity meets or does not meet the BBB Standards for Charity Accountability, it reflects the results of an evaluation of information and materials provided voluntarily by the charity. The name Better Business Bureau is a registered service mark of the Council of Better Business Bureaus, Inc.

This report is not to be used for fund raising or promotional purposes.

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